Studio Crew, Ann Arbor

Company Description Who We Are We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you Our Mission To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal. Job Description SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company. The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts. The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned. Roles And Responsibilities Hospitality Champion & Community Builder Curate impeccable and personalized rider experiences through high-level customer service and hospitalityBuild community with riders so that you can anticipate their wants and needsTreat the studio as if you’re throwing a party at your home where every rider feels welcomeProvide support to instructors for class check-inBe willing and able to assist in all first aid situations Business Driver Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitalityUpsell class packs, renewal memberships, retail, shoes, and waterDrive studio goals through intentional sellingMaintain product knowledge for retail operations Team Player Assist Studio Management with daily tasks and projectsSupport with training and coaching new hiresDevelop interpersonal relationships with all staff to ensure efficiency and camaraderie Studio Maintenance & Environment Maintain the distinct SoulCycle studio aesthetics, atmosphere, and cultureStudio cleaning and prepping (bikes, weights,, floors, mirrors)Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways) Qualifications A love of the SoulCycle brandAn innate love for taking care of humansCustomer service experienceThe ability to prioritize and multi-task within a fast-paced environmentAn openness to receiving and delivering feedbackA natural inclination to complete tasks and perform duties without directionA keen eye for detail Additional Information For additional Information visit our Career Site: https://www.soul-cycle.com/careers/