Studio Coordinator

About the role

At Waxing the City, we believe that our Studio Coordinators set the tone for a client’s overall experience with the brand. This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio. We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger—you’re a part of improving the self-esteem of the world.

We are seeking an individual who thrives in a collaborative, fun, and busy environment. This person is a team player who will confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry.

The Studio Coordinator is a key position in creating the ultimate client experience. The role requires creating an impression of warmth, professionalism, and efficiency while thinking quickly on your feet and finding solutions even in times of distress.

Responsibilities

• Greeting and checking in customers when they arrive at the studio.
• Assist with client inquiries, educate clients about our service offerings, product selection, and membership program.
• Manage the schedule and provide creative solutions to problems to maximize the client experience and support service providers.
• Reschedule clients as needed.
• Participate in defined community outreach events.

Requirements

• Ability to demonstrate customer experience skills.
• Effective communication skills, including initiating and managing client conversations.
• Able to demonstrate problem-solving skills.
• Willingness to collaborate with team members.
• Exceptional customer service.
• Ability to juggle multiple tasks simultaneously.
• Detail-oriented.

Preferred Qualifications

• Experience in a salon/beauty environment or retail sales.

Benefits

• 401(k) matching.
• Bonus based on performance.
• Dental insurance.
• Employee discounts.
• Health insurance.
• Paid time off.
• Training & development.
• Vision insurance.
• Great company culture.
• Growth opportunities.

Pay

$12.00 - $14.00 per hour.