Studio Advisor

About the role

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt and redefine your body and mind in just 40 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized, problem-solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service-oriented, hardworking individuals to work in our fast-paced studios.

Responsibilities

• Provides customer service support to studio members and guests
• Supports instructors in creating an overall positive environment for our community
• Develops relationships with potential, new, and existing members to increase membership enrollment and package purchases
• Delivers the BODYROK service promise
• Contributes to running a clean, friendly, and well-maintained studio
• Executes the team member basics of being on time and complying with the dress code
• Assists members/guests in-person when they are in the studio and over email as inquiries come in
• Maintains bathrooms, changing rooms, towels/laundry, and trash
• Initiates tasks and performs duties without direction/micromanagement
• Maintains proper check-in procedures
• Creates new business internally through member promotions, referrals, and inquiries
• Promotes specials to current and future guests
• Reaches out to existing and potential members via email for sales opportunities
• Reconciles and reports all incoming and outgoing transitions
• Updates Supply Request Log and Maintenance Log (depending on the issue)
• Promotes and sells merchandise
• Keeps the front desk area and entryway clutter-free, orderly and clean
• Performs general cleaning duties to include hourly bathroom room and studio checks
• Follows up with members that have enrolled to ensure we are exceeding expectations
• Provides the highest level of customer service possible when communicating and interacting with guests

Essential Duties & Responsibilities

• Member and Guest Check-in Compliance: Greet all incoming members and guests, ensure all check-in procedures are followed, thank guests for coming as they exit
• Create new business internally through member promotions, referrals, and inquiries
• Promote specials to current and future guests
• Reach out to existing and potential members via email for sales opportunities
• Reconcile and report all incoming and outgoing transitions
• Successfully attain personal sales revenue targets
• Customer Service & Operations: Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities, handle member service issues to include: change of address, electronic funds setup or change, and questions regarding billings and payments, update Supply Request Log and Maintenance Log (depending on the issue)
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members that have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications

• High School Diploma or GED required
• Competitive drive to succeed in commission sales and performance-based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work either a weekly Saturday or a Sunday shift

Preferred Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred

Physical Requirements

• The employee occasionally sits, walks, kneels, and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

Work Environment

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

Compensation

$16.00/hour to start
Unlimited commission

Benefits

• 4x/month membership
• 30% off merchandise