Student Worker, Customer Support - 3PL

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world. Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes. At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.

Responsibilities

• Assist with day-to-day customer support tasks for third-party logistics customers.
• Gather and enter customer, shipment, and operational information into designated systems.
• Help monitor customer support activity and notify team members of updates or issues.
• Assist with customer follow-up by preparing information and communicating updates as directed.
• Support internal teams by organizing customer communications and operational records.
• Follow established procedures to help support consistent customer account handling.
• Assist customers and internal users with website access or customer-facing support tools.
• Other duties and projects, as assigned.

Requirements

• Currently pursuing a college degree.
• No prior experience necessary.
• Proficient with Microsoft Office Suite, preferred.

Skills

• Active Learning
• Customer Focus
• Initiative
• Interpersonal Relationships
• Problem Solving
• Customer Support Operations

Schedule

Generally, between 7:00am - 7:00pm with occasional irregular hours depending on workload, customer support needs, and school schedule.

Pay

This is an hourly position paid biweekly.