Student Well-Being Case Manager

About the role

The Student Well-being Case Manager at Maryville University serves as a central resource within the Division of Student Affairs, providing holistic case management, coordinated care, crisis support, advocacy, and referral services that promote student wellbeing, retention, persistence, belonging, and overall student success.

Responsibilities

• Provide individualized case management support for students experiencing barriers that impact their well-being, academic success, or overall functioning.
• Conduct comprehensive assessments and develop personalized support plans.
• Connect students with campus and community resources that address:
  • Mental health and emotional well-being
  • Medical and health-related concerns
  • Housing and food insecurity
  • Financial hardship and basic needs
  • Academic distress
  • Family and relationship challenges
  • Crisis situations and life transitions
  • Pregnancy and parenting-related needs
  • Coordinate ongoing follow-up, advocacy, referrals, and wraparound support services to promote successful outcomes.
  • Serve as the university lead for Pregnancy & Parenting Support Services.
  • Coordinate support, advocacy, referrals, education, and accommodation-related processes for pregnant and parenting students.
  • Collaborate with Disability Support, Student Health & Counseling Services, Title IX, faculty, and other campus partners to ensure equitable access and support.
  • Develop resources, communication materials, and outreach efforts that increase awareness and accessibility of available services.
  • Respond to student well-being concerns and situations requiring intervention, support coordination, and referral management.
  • Collaborate with Public Safety, Behavioral Intervention Team (BIT), Student Health & Counseling Services, faculty, and community providers to support student stabilization and continuity of care.
  • Serve as a trusted advocate for students navigating university systems, policies, and support resources.
  • Maintain appropriate documentation, communication, and follow-up while ensuring confidentiality and professionalism.
  • Design and facilitate workshops, presentations, outreach initiatives, and educational programming focused on:
    • Student wellbeing
    • Mental health awareness
    • Help-seeking behaviors
    • Basic needs support
    • Healthy relationships
    • Resilience and coping skills
    • Pregnancy and parenting support
    • Holistic wellness
    • Partner with campus departments to create proactive programs that strengthen student support systems and foster a culture of care and belonging.
    • Provide consultation and training to faculty, staff, student leaders, and campus partners regarding student well-being concerns and referral processes.
    • Build strong relationships with campus departments and community organizations throughout the St. Louis region.
    • Strengthen referral networks and improve student access to services and resources.
    • Collaborate closely with: Student Health & Counseling Services, Center for Community Engagement & Well-being, Life Coaches, Residential Life, Faculty and Academic Leadership, Disability Support Services, Community Mental Health Agencies, Healthcare Providers, Social Service Organizations.
    • Maintain accurate, timely, and confidential case records and documentation.
    • Support program assessment, reporting, utilization tracking, and evaluation efforts.
    • Remain current on emerging trends, legal considerations, and best practices related to student wellbeing, case management, and higher education support services.
    • Contribute to the continuous enhancement of student support systems and wellbeing initiatives.

Qualifications

• Bachelor's degree in Social Work, Counseling, Psychology, Higher Education, Public Health, Human Services, Rehabilitation Counseling, or a related field.
• Knowledge of student support services, case management practices, and coordinated care models.
• Understanding of student wellbeing, mental health concerns, crisis intervention, and referral processes.
• Knowledge of student advocacy practices and community resource coordination.
• Strong commitment to student success, wellbeing, belonging, and equitable access.

Preferred Qualifications

• Master's degree in Social Work, Counseling, Higher Education, Public Health, Student Affairs, or a related field.
• Two to three years of professional experience in case management, student support services, behavioral intervention, counseling support, higher education, or related wellbeing work.
• Experience working directly with college students.
• Experience in prevention education, outreach programming, crisis response, and community resource coordination.
• Familiarity with Pregnancy & Parenting guidance, accommodation processes, and Title IX-related considerations.

Key Competencies

• Case management and student advocacy
• Crisis assessment and response
• Relationship building and collaboration
• Prevention education and facilitation
• Resource coordination and referral management
• Communication and interpersonal effectiveness
• Problem-solving and conflict resolution
• Organization and documentation
• Empathy, professionalism, and sound judgment
• Commitment to diversity, equity, inclusion, and belonging

Compensation & Benefits

Salary Range: $45,000 – $50,000 annually
Actual compensation will be commensurate with education, experience, skills, internal equity, and market considerations.
Benefits Highlights: Maryville University offers a comprehensive benefits package designed to support the health, financial well-being, and professional growth of our employees. Eligible employees enjoy access to:

• Medical, dental, and vision coverage
• Retailment plan with 100% University matching up to 9% contributions
• University-paid life and long-term disability insurance
• Generous paid time off, including 18 holidays, 3 weeks of vacation, 12 sick days, and 4 personal days
• Hybrid and flexible work schedules
• Wellness programs and employee assistance resources
• Free parking, fitness center access, and other campus perks