Student Union/Student Services Center Community Service Officer

About the role

The Student Union/Student Services Center Community Service Officer (CSO) is responsible for providing a safe and secure environment for students, staff and visitors. They conduct visible patrols within and around the perimeter of the Student Union and Student Services Center. The CSO also acts as a liaison between the University Police Department (UPD) and Student Union/Student Services Center management as well as establishes positive relationships with students and staff.

Responsibilities

• Perform perimeter checks of SSC and Student Union
• Alternate between posting in the SSC Main Lobby and Student Union Welcome Desk
• Address security concerns of SSC and Student Union staff
• Coordinate with UPD Patrol Officers to address criminal incidents and persons experiencing a mental health crisis
• Report suspicious activity to the Watch Commander
• Provide assistance to students and staff as requested and appropriate
• Respond to non-criminal calls for services and as directed by the Watch Commander
• Check in regularly with SSC and Student Union staff
• Fulfill Clery obligations as a Campus Security Authority
• Respond to alarms and emergency incidents as appropriate and as directed by the Watch Commander
• Assist University Police with crisis response as appropriate
• Serve on Student Services Center Building emergency preparedness and response team

Skills

• Ability to learn, quickly learn, understand, and apply specific San Jose State University regulations
• Ability to understand and apply local, state and federal laws
• Knowledge of, or ability to learn to use, applicable public safety equipment and systems
• Ability to prepare clear and concise reports
• Excellent oral and written communication