Student Support Technician - Part Time

Essential Functions

• Diagnostics and troubleshooting of common electronic device problems (software update, wireless connectivity, firmware update, login issues, device not charging)
• Preparation of devices needing repair center
• Cataloging devices needing additional support into Destiny database
• Labeling devices needing repair with specific repair requirements
• Maintaining accurate and timely device inventory
• Communicating effectively with school stakeholders

Marginal Functions

• Performs other related duties as assigned

Competencies

• Skills-based Competencies: Operating standard office equipment including pertinent software applications; preparing and maintaining accurate records; adhering to safety practices and procedures; promoting activities and/or events.
• Knowledge-based Competencies: Basic math; reading manuals; writing documents; understanding oral instructions; concepts of grammar and punctuation; stages of child development and learning styles; age appropriate activities; school safety and security practices.
• Ability-based Competencies: Scheduling activities; collating data; using job-related equipment; communicating with diverse groups; maintaining confidentiality; setting priorities; working as part of a team; working with constant interruptions.

Requirements

• High school diploma or GED equivalent
• Eighteen (18) years of age minimum

Physical Requirements

• Lifting, carrying, pushing, and/or pulling
• Some stooping, kneeling, crouching, and/or crawling
• Significant fine finger dexterity
• 20% sitting, 40% walking, and 40% standing

Continuing Education/Training

• Maintains all licenses and certifications

Clearances

• Criminal Justice Fingerprint Background Clearance