Student Support Specialist

About the role

The Student Support Specialist manages and services undergraduate Degree Completion students, graduate students, credential-only students, and affiliated student pathways within Benerd College. This role provides proactive coaching, retention-focused outreach, enrollment support, and operational student services assistance to ensure students progress efficiently through their programs and receive a consistent, high-quality student experience.

Responsibilities

• Serve as a primary point of contact for Degree Completion, graduate, and credential-only students from entry through program completion.
• Maintain case management processes, including tracking student needs, follow-up actions, referrals, and issue resolution.
• Provide proactive support to students navigating program requirements, enrollment processes, registration, and university policies.
• Care for enrollment-to-onboarding support for Degree Completion, graduate, and credential-only programs, including outreach, follow-up, and collaboration with Admissions and campus partners.
• Support new student orientations and onboarding activities for assigned student populations.
• Support registration and student services operations for undergraduate, graduate, and credential students, coordinating resolution with appropriate university offices.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Coordinate and execute recruitment, outreach, orientation, and yield activities (virtual and in-person), including scheduling, logistics, materials preparation, attendance tracking, and follow-up communications.
• Partner on marketing and outreach initiatives by coordinating with marketing and leadership teams on campaign implementation, communications, and recruitment strategies.
• Manage day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding tracking, enrollment verification, and recurring student communications.
• Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
• Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including registration troubleshooting, course sequencing support, onboarding