Student Support Specialist

You’ll Do

• Work full-time shift as scheduled to ensure high-quality service and availability for assigned student population, and to support department service levels and performance goals.
• Engage in meaningful interactions and develop rapport across a diverse population of students to facilitate their academic progression.
• Absorb student needs using all available tools, including the University’s coaching model and resources, to plan interventions to support student progression.
• Act as a subject matter expert for students with respect to degree options, program requirements and graduation. Provide students with accurate, complete, and timely information on University policies and procedures.
• Cook up an academic plan that is best suited to students' needs and career goals while considering how to minimize cost and time to graduation.
• Establish and maintain professional working relationships across internal departments to ensure students benefit from a variety of professional knowledge and perspectives.
• Recommend changes, share student and other feedback on ways to continuously improve the student experience.

Additional Primary Accountabilities

• Complete an average of at least 3-4 Items Per Hour to include receiving and making phone calls and completing work items delivered systematically.
• Perform and manage multiple tasks efficiently and effectively to maximize availability for incoming student calls while meeting department standards for productivity and quality.
• Complete an average of at least 7-8 Activities Per Hour to include receiving and responding to chats, emails, and SMS work that is delivered systematically.
• Perform and manage multiple tasks efficiently and effectively to maximize availability for incoming student inquiries while meeting department standards for productivity and quality.
• Receive and make phone calls and complete work items delivered systematically per business need.

Minimum Education and Related Work Experience

• You must reside in one of the following states: AZ, NM, NV, MT, UT, TX
• Bachelor’s Degree completed before applying is required.
• This is a work from home position. All work must be completed in a designated home office in an approved state of residence.

Additional Qualifications

• Computer proficient with an ability to learn and navigate various complex proprietary software applications
• Experience with CRMs, Microsoft applications, video conferencing, MS Teams
• General knowledge of the higher education industry and current trends
• General knowledge of fields of study, such as business, education, technology, counseling and/or nursing
• Strong analytical skills to assess and evaluate students’ needs and determine appropriate courses of action
• Strong interpersonal and communication skills to engage and influence students accurately and effectively convey UOPX information
• Self-motivated and able to work effectively in a virtual team environment or independently
• Able to perform and manage multiple tasks efficiently and effectively

Benefits

• Medical, dental and vision plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life and Disability insurance
• Wellness incentive program
• Competitive 401(k) employer match
• Substantial tuition discount for you and eligible dependents
• A generous time off package, including paid vacation, sick time and company holidays