Student Success Specialist - Financial Aid
Luna Community College · Las Vegas, NM · 1 mo ago
On-siteEducation$20/hrFull-time
Duties & Responsibilities
- Provide guidance to students throughout the financial aid lifecycle, including assistance with applications, status updates, and disbursements.
- Deliver excellent customer service by addressing inquiries, troubleshooting issues, and coordinating resolutions with students, faculty, and external agencies.
- Participate in orientation programs, workshops, and information sessions to clarify financial aid processes and deadlines for prospective and current students.
Records Management & Compliance
- Learn and utilize financial aid management systems to maintain accurate records, verify data, and reconcile discrepancies.
- Affiliate in analyzing reports to ensure compliance with institutional, state, and federal regulations, while supporting timely financial aid disbursement.
- Support audits and reconciliations of financial aid programs, ensuring accurate documentation and compliance.
Outreach & Retention Programming
- Help deliver financial literacy workshops on topics such as budgeting, loan repayment, and managing debt.
- Collaborate with student services teams (e.g., Academic Advising and Career Services) to design programming that supports institutional goals and student success.
- P业与学术顾问合作解决学生财务援助资格问题，并开发保留策略。
Cross-Campus Collaboration
- Act as a liaison between students and college departments to address questions related to financial aid, student accounts, and related processes.
- Foster positive working relationships with campus partners to enhance student support and success.
Required Knowledge, Skills, And Abilities
- Willingness and ability to learn financial aid systems and policies.
- Strong interpersonal and communication skills (written and verbal) to interact effectively with students, faculty, staff, and external agencies.
- Ability to interpret and explain complex information clearly and effectively to students with diverse needs.
- Detail-oriented with strong organizational and time-management skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and the ability to learn student information systems (e.g., Banner, PeopleSoft, or similar platforms).
- Ability to work collaboratively in a team environment while managing multiple priorities.
- Problem-solving skills with a proactive approach to identifying and addressing student needs.
Minimum Qualifications
- Associate’s degree or an equivalent combination of education and experience in a related field (e.g., student services, finance, customer service).
- Experience in customer service, student-facing roles, or administrative positions (e.g., internships, volunteer work, or part-time positions) is required.
- Demonstrated ability to provide excellent customer service and effectively support diverse student populations.
Preferred Qualifications
- Basic understanding of federal and state financial aid regulations or a willingness to learn through training.
- Familiarity with financial aid programs, including grants, scholarships, loans, and work-study.
- Interest in promoting financial literacy (e.g., budgeting, loan repayment, debt management).
WORK ENVIRONMENT AND PHYSICAL FACTORS
- Exerting up to 10 pounds of force occasionally and/or negligible force frequently to lift, carry, push, or pull objects.
- Primarily sedentary role with extensive use of a computer and close visual focus required.
- Minimal exposure to adverse environmental conditions.