Student Success Program Coordinator - College of Health Professions

Duties & Responsibilities

• Support overall Student Success programming in the College of Health Professions.
• Create and support ongoing co-curricular and community building programming and milestone events such as orientation and commencement.
• Manage student success event logistics, including room scheduling and creating Zoom links, registration, and food ordering, and post-event assessment.
• Promote events within CHP by creating or posting flyers on department message boards, on the Student Success information board, and sharing with student services staff across CHP, and via the Axis TV system.
• Aid in orientation by managing tasks such as room reservation, populating Canvas courses with incoming students, monitoring completion of orientation modules, ordering food and swag, supervising Zoom for distance participants, creating RSVP forms, and sending a feedback survey after the event.
• Oversee the CHP Alumni Mentoring Program by communicating with both current CHP students and college alumni, tracking mentorship requests, and supporting assessment of mentorship experience via feedback surveys.
• Support other Student Success initiatives such as the administration of the Student Emergency Fund, and the bi-annual Student Satisfaction Survey.
• Administer the Associate Dean of Academic Affairs and Student Success by managing the Associate Dean’s calendar, scheduling, and supporting other areas of the Associate Dean’s portfolio.

Qualifications

• Minimum qualifications: Bachelor’s degree or equivalent combination of experience and education. Experience as an administrative assistant. Excellent written and verbal communication skills. Ability to work independently and collaboratively as part of a team. Demonstrated ability to interact with multiple and varied customers in a professional and respectful manner. Demonstrated ability to respond professionally and congenially to emails and phone inquiries from potential/present students, alumni, faculty, staff, and visitors. Exceptional positive service-oriented customer service skills, along with the ability to prioritize work, handle multiple tasks and meet deadlines is required. Ability to maintain confidentiality and professionalism in an office environment. Proficiency in Microsoft Office Suite and Google Drive. Experience using a wide array of office machines/technologies is required. Excellent attention to detail and exceptional analytical, communication, problem solving, organizational, interpersonal, and proofreading skills. Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.
• Preferred qualifications: 1-2 years of work experience in an administrative/office support position. Experience in a higher education environment.

Benefits

• All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

Pay

$45,000+ (Commensurate with experience)

Schedule

Full-time

Benefits

• Comprehensive health benefits
• Paid annual and holiday leave
• Generous tuition benefits
• Retail savings options
• Tax-deferred annuity and cash match programs
• Employee discounts
• Well-being resources
• Abundant opportunities for career development and advancement

Contact Information

Contact Name: Dr. Alena Hampton
Contact Email: achampton@vcu.edu