Student Success Navigator (Henry County Site)

SUMMARY/BASIC FUNCTION

The Navigator provides essential support to students by assisting them in accessing the various services and resources available at the college. This role fosters meaningful relationships with students to ensure consistent and personalized communication, focusing on optimizing their overall success. In addition, the position requires cross-training to support various departments during times of high volume or staffing vacancies, ensuring continuous, comprehensive student support.

Major Responsibilities

• Act as an Ambassador for Ivy Tech in both the community and at various events.
• Provide guidance to students in navigating campus resources, services, and departments to promote their academic and personal success.
• Maintain regular communication with students through various channels (e.g., email, phone, in-person meetings), addressing their concerns and supporting their well-being.
• Collaborate with faculty, staff, and student services to identify and address student needs, referring students to appropriate resources when necessary.
• Aid students in overcoming barriers to their success by connecting them with relevant support services such as academic advising, financial aid, counseling, and career services.
• Provide cross-departmental support during peak times, covering staffing gaps, and ensuring that students continue to receive high-quality assistance.
• Serve as a cross-trained resource supporting student services, academic affairs, workforce initiatives, enrollment, testing, and campus operations as needed.
• Aid in front-line student inquiries and provide accurate referrals across multiple functional areas.
• Support campus events, orientations, recruitment activities, registration periods, and student engagement initiatives.
• Maintain working knowledge of campus processes, policies, and services to provide comprehensive support to students and community members.
• Collaborate closely with all campus departments to ensure continuity of services and coverage during peak periods, absences, and special projects.
• Perform a variety of administrative and operational duties to support overall campus effectiveness.

Minimum Qualifications

• Associate’s degree preferred.
• Strong interpersonal and communication skills, with the ability to establish rapport with students and staff.
• Experience working in an educational setting, preferably in student services or related fields.
• Knowledge of college resources, student support systems, and general campus operations.
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks and responsibilities simultaneously.
• Flexibility and willingness to provide support across various departments as needed.

Benefits

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Health & Wellness
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits
• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities

Note

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.