Student Success Navigator, CCME

Position Summary

The City College of Municipal Employment (CCME) is a strategic community and workforce initiative in partnership with the City of Philadelphia, Philadelphia Works, and the School District of Philadelphia that prepares Philadelphia residents for municipal jobs. Reporting to the Manager, Career & Employment Pathways, the Student Success Navigator, provides high-quality recruitment, intake, onboarding, orientation, and bridge experiences designed to get students off to a solid and supported start.

This position works with the entire CCME team, Enrollment Management, Educational Support Services, and other areas at the College to successfully take students from the application and enrollment process through orientation, bridge, and onboarding, providing a broad range of guided supports and services to the students. The Success Navigator also works with other members of the CCME team to support students as they near completion of their workforce pathway training and prepare to transition to employment opportunities.

Essential Responsibilities

• Serve as the primary liaison between incoming students, CCME Recruiter, and Enrollment Management, supporting students throughout the intake and onboarding process.
• Actively connect students to College departments and community resources to ensure access to specialized services and documented at initial intake and throughout enrollment at the College.
• Aid students in navigating critical enrollment and onboarding requirements such as verifying residency, satisfying application requirements, financial aid and scholarship process completion, workforce pathway placement, testing, successfully completing the intake and onboarding process.
• Under the direction of Manager, Career & Employment Pathways and in partnership with other CCME staff and relevant College departments, design and implement the bridge experience for students.
• Facilitate the intake, orientation, and bridge experiences for students in collaboration with other departments at the College.
• In partnership with the CCP Cares team, connect students with College offices such as KEYS, Single Stop, Counseling, etc. during the enrollment and onboarding process to uncover and address basic needs at the start of enrollment.
• Participate in Student Assistance Team (SAT) meetings with CCME staff to regularly review student progress and identify and address the mitigation and removal of barriers impacting retention and completion.
• In collaboration with the Office of Marketing and Communications, assist in the coordination of marketing materials and maintain the program website, ensuring all information is accurate and regularly updated.
• In partnership with CCME Recruiter and other CCME staff, assist in creating and facilitating virtual and in-person events such as webinars, open houses, and incoming student success events.
• In collaboration with CCME Recruiter, travel between the College’s Main Campus and Regional Centers and the broader community to assist with outreach, ensuring all students are fully supported throughout the application, enrollment, intake, financial aid, and onboarding process.
• Accurately document, maintain, and track all student interactions, information, progression, and outcomes throughout the onboarding, enrollment, and bridge processes.
• Work with other members of the CCME team to design and facilitate bridges from training to employment as students approach completion of their workforce pathway training and prepare to for municipal and other employment opportunities.
• Ensure confidentiality of students’ records and information.
• Maintain service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.
• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Provide timely reports on success outcomes (enrollment, course registration, stop outs, etc.) for program reporting as needed.

Required Qualifications

• Bachelor’s degree in education, social services or related field required.
• Three (3) years of related experience working in a higher education, workforce or college and career readiness environment serving culturally diverse populations required.
• Experience with providing resources and services to students and implementing proven strategies to support and improve student retention required.
• Strong organizational and time management skills with exceptional attention to detail required.
• Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.
• Ability to work effectively in a fast-paced, collaborative environment required.
• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.
• Demonstrated ability to provide excellent customer service required.
• Demonstrated ability to assess student populations in order to develop effective intervention strategies required.
• Ability to travel within the local area required.
• Proficiency using MS PowerPoint, Word and Excel required.
• Experience engaging diverse populations through various mediums such as webinars, presentations, live chat, tele-conferencing, email/text/phone, etc. is required.
• Strong written, verbal, and interpersonal communication skills required.
• Able to recognize and protect confidential information and exercise judgment, tact and diplomacy in handling sensitive information and situations required.
• Awareness of FERPA and ethical principles in working with students required.