Student Success Manager (Health Science)

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must not include boilerplate. Must preserve all substantive info. We need to parse the job description. Sections: - About the role: The description includes intro paragraphs about Kaplan and the role: "We are seeking a dedicated and dynamic Student Success Manager to recruit, enroll, and guide a diverse cohort of students through our undergraduate and graduate programs. This role involves advising prospective students from initial contact through to graduation, ensuring they receive comprehensive support throughout their academic journey." Also earlier paragraphs about Kaplan. So we can put that in About the role. - Responsibilities: The "Primary Responsibilities" section lists bullet points. We need to convert to

• . The bullet points include many subpoints: Recruitment and Enrollment, Student Advising, Onboarding And Financial Guidance, Personalized Student Support, Cohort Management, Collaboration And Compliance, Technology Utilization. Each has details. We'll need to preserve all details. - Requirements: Might be "Minimum Qualifications". That includes Bachelor Degree with focus..., minimum 3 years relevant experience, etc. Also "At least two years of experience for every year of formal education required." and the note about internal employees. Also "Strong proficiency in utilizing technology for student management and engagement". That's more like qualifications/skills. We'll separate. - Qualifications: Could be the education and experience requirements. We'll treat Minimum Qualifications as Qualifications. - Skills: The list of skills: "Excellent consultative sales and problem solving skills", "Excellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem solving/decision making.", "Conflict resolution, ability to de-escalate student issues.", "Understanding the nuances of FERPA guidance and regulations.", "Analyze the student dashboard and reports to optimize student experience and outcomes.", "Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student.", "In-depth knowledge of online education platforms.", "Identify and understand students' career decision-making processes.", "A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented." - Benefits: The "Beyond Base Salary, Our Comprehensive Total Rewards Package Includes" bullet list: Remote work provides a flexible work/life balance, Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure), Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members, Comprehensive health benefits new hire eligibility starts on day 1 of employment, Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities. Also "We are committed to providing a supportive and rewarding work environment where every employee can thrive." Might be part of benefits but we can include as prose. - Pay: The salary grade: "For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data." Also earlier "Beyond Base Salary..." but that's benefits. So we include Pay section with that info. - Schedule: The work schedule: "The work schedule is Monday - Friday 9:00 AM - 6:00 PM, and bi- weekly Saturdays 9:00 AM - 6:00 PM EST Late Shift: One day per week (Monday, Tuesday, Wednesday, or Thursday) from 2:00 PM – 11:00 PM EST". So we include Schedule. We must not include sections with filler like "commensurate with experience". Not present. We must not include duplicated lines. Ensure we preserve all substantive info. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

  About the role

  ... (combined intro paragraphs)

  Responsibilities

  • ... each bullet with subpoints maybe as separate
  • or we can embed subpoints inside
  • using
    or separate sentences. Probably each main bullet as
  • containing the description. We need to preserve details: For each responsibility heading we can include the heading inside
  • maybe bold? But we cannot add extra tags not specified? We can use inside
  • but not required. Safer to just put the text as is. We'll list: - Recruitment and Enrollment: Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate students.Conduct outreach activities through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS. - Student Advising: Advise and guide students regarding career and program interests, ensuring alignment with their academic and professional goals.Assist prospective students through the enrollment process specific to their chosen program. - Onboarding And Financial Guidance: Manage all aspects of onboarding for enrolled students, providing financial guidance related to funding their education from enrollment through graduation. - Personalized Student Support: Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals, and providing course guidance and registration support to ensure stellar student experiences.Orient students regarding admissions and catalog requirements, academic policies, registration procedures, and available resources. - Cohort Management: Service a cohort of students, meeting predetermined enrollment and retention metrics.Encourage and support students to progress through advanced degree programs. - Collaboration And Compliance: Collaborate with academic and admissions departments along with faculty to ensure program alignment and student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards. - Technology Utilization: Effectively utilize technology platforms for student management, communication, and engagement, and maintain knowledge of online education platforms and career planning tools. We'll keep as
  • .

    Requirements

    maybe we combine Minimum Qualifications and the note about internal employees. But we have Qualifications separate. Let's decide: Use Requirements for the mandatory criteria (education, experience). Use Qualifications for the detailed qualifications list? Actually the posting has "Minimum Qualifications" then a long list of skills etc. That could be split into Qualifications and Skills. We'll follow instruction: Use headings for Requirements, Qualifications, Skills. So we need to allocate content. Requirements: Bachelor Degree with a focus in Business, Education, Healthcare, Psychology, or Communications. A minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of a large customer base. At least two years of experience for every year of formal education required. All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.(Applies to internal employees only). Strong proficiency in utilizing technology for student management and engagement. But the last sentence about technology proficiency could be considered a qualification/skill. We'll keep it in Requirements maybe. Qualifications: Knowledge and skills considered essential in using technology to assist individuals with understanding the online learning platform as well as career planning.Familiarity with student information systems and CRM tools such as Cvue, SRM(SalesForce), CampusLogic, Brightspace,Canvas, Slate Proficient with Outlook, Microsoft Office, and/or Google Apps for WorkAbility to provide advice on academic, organization and university policies and processes to include funding. Ability to understand programs of study, university policies, online platform, student services, and academic organization. That seems like qualifications. Skills: The list of soft skills etc. We'll need to ensure we don't duplicate content. Let's extract. From the text after "Minimum Qualifications" paragraph: "Bachelor Degree with a focus in Business, Education, Healthcare, Psychology, or Communications.A minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of a large customer base.At least two years of experience for every year of formal education required.All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.(Applies to internal employees only).Strong proficiency in utilizing technology for student management and engagementTechnology: Knowledge and skills considered essential in using technology to assist individuals with understanding the online learning platform as well as career planning.Familiarity with student information systems and CRM tools such as Cvue, SRM(SalesForce), CampusLogic, Brightspace,Canvas, Slate Proficient with Outlook, Microsoft Office, and/or Google Apps for WorkAbility to provide advice on academic, organization and university policies and processes to include funding. Ability to understand programs of study, university policies, online platform, student services, and academic organization.Excellent consultative sales and problem solving skillsExcellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem solving/decision making.Conflict resolution, ability to de-escalate student issues.Understanding the nuances of FERPA guidance and regulations.Analyze the student dashboard and reports to optimize student experience and outcomes.Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student.In-depth knowledge of online education platforms.Identify and understand students' career decision-making processes.A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented." We need to split. Let's define: Requirements: - Bachelor Degree with a focus in Business, Education, Healthcare, Psychology, or Communications. - Minimum of 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of a large customer base. - At least two years of experience for every year of formal education required. - All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt. (Applies to internal employees only). - Strong proficiency in utilizing technology for student management and engagement. Qualifications: - Technology: Knowledge and skills considered essential in using technology to assist individuals with understanding the online learning platform as well as career planning. - Familiarity with student information systems and CRM tools such as Cvue, SRM(SalesForce), CampusLogic, Brightspace, Canvas, Slate. - Proficient with Outlook, Microsoft Office, and/or Google Apps for Work. - Ability to provide advice on academic, organization and university policies and processes to include funding. - Ability to understand programs of study, university policies, online platform, student services, and academic organization. Skills: - Excellent consultative sales and problem solving skills. - Excellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem solving/decision making. - Conflict resolution, ability to de-escalate student issues. - Understanding the nuances of FERPA guidance and regulations. - Analyze the student dashboard and reports to optimize student experience and outcomes. - Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student. - In-depth knowledge of online education platforms. - Identify and understand students' career decision-making processes. - A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented. Now Benefits: we have list. Pay: Salary Grade A: $31,200 to $78,647. plus note about determination. Schedule: as given. Now About the role: combine intro paragraphs. Intro: "For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make