Student Success Coordinator

About the role

The Student Success Coordinator role is deeply student-centered, data-informed, and outcomes-driven. This role focuses on retention and certification but operates as a unified member of the Student Success team, sharing ownership of overall student outcomes.

Responsibilities

• Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression
• Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust, and accountability
• Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion
• Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up
• Support accommodation requests, resource referrals, and appropriate escalation as needed
• Accurately document all student interactions and outcomes
• Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics
• Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed
• Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes

Qualifications

• Education: High School Diploma or GED required; Associate or bachelor's degree preferred
• Experience: 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role; 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred
• Skills: Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach; Comfortable working in a metrics-driven environment with shared accountability; Proficient with Microsoft Office and willing to learn new systems; A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed

Benefits

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:

• 401(k) with company match
• Comprehensive health, dental, and vision insurance from first day of employment
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work-life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support

Compensation

Up to $27 per hour

Benefits

We are committed to fostering a workplace that values integrity, growth, and student success. AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.