Student Success Coach

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate, duplicate lines, application instructions, EEO, etc. We need to parse the posting. Key info: - Position: Student Success Coach - Summary: assist prospective students, guide through enrollment, first point of contact, customer service, work with team, ensure seamless experience, provide coverage, work with manager, understand goals, provide guidance on program options, assist with enrollment process including tracking lead contact efforts in CRM, assist with application process, compile, track, report info on students; receive, verify, process forms, documents, applications; support prospects' needs aligning with goals; report to Manager. - Minimum Qualifications: Bachelor's degree in related field and 1-3 years related experience required. Proficiency with database management and ability to navigate CRM (Salesforce), SIS (Banner), online registration systems required. Competency with spreadsheet and word processing software required. Demonstrated knowledge of technology and methods of communications (text, email, live chat, social media) required. Accuracy and attention to detail, effective organizational, time management, records documentation skills required. Effective interpersonal, customer service and communication skills required. Evening and weekend hours may be required. - Desirable Qualifications: Experience working with students and faculty in academic setting desirable. Knowledge of higher education philosophy, structure and culture desirable. Previous customer service and sales experience desirable. Familiarity with FERPA and student confidentiality policies. - Anticipated Pay Range $24.00-$27.50/hour - Other Information: Special Conditions: probationary period may be required, hybrid schedule option, background check required, FLSA Non-Exempt Union Position Yes, UVMSU. - Job Location: Burlington, Vermont, United States - Posting dates etc not needed. - Benefits: Not explicitly mentioned. No benefits listed. So we should not create Benefits section unless posting actually states them. It does not mention benefits, so omit. - Schedule: Not explicitly given except "Evening and weekend hours may be required." Also "hybrid schedule with an option to split time between campus and elsewhere". That's schedule info. So we can include Schedule section with that content. - Pay: we have pay range, so include Pay section. - About the role: Could use the posting summary as About the role. Could be a paragraph. - Responsibilities: list of duties: assisting prospective students, guiding enrollment, first point of contact, customer service, working with team, ensuring seamless experience, providing coverage, understanding goals, providing guidance on program options, assisting enrollment process including tracking leads in CRM, assisting with application, compiling/tracking/reporting info, receiving/verifying/processing forms, supporting prospects' needs aligning with goals, reporting to manager. - Requirements: Minimum qualifications (Bachelor's degree, 1-3 years experience, proficiency with CRM, SIS, online registration, spreadsheet/word processing, knowledge of communication methods, accuracy, organizational, time management, records documentation, interpersonal, customer service, communication skills, evening/weekend hours may be required). Could be list. - Qualifications: Could combine desirable qualifications? The instruction says use sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. Typically Requirements = minimum qualifications; Qualifications = desirable qualifications; Skills = specific skills (maybe CRM, SIS, spreadsheet, communication). But we can also put skills under Requirements. However we need to avoid duplication. We can allocate: - About the role: summary paragraph. - Responsibilities: bullet list of duties. - Requirements: bullet list of minimum qualifications (education, experience, technical proficiencies, soft skills, schedule note). - Qualifications: bullet list of desirable qualifications (experience with students/faculty, higher ed knowledge, customer service/sales, FERPA familiarity). - Skills: maybe list specific technical skills: CRM (Salesforce), SIS (Banner), online registration systems, spreadsheet, word processing, communication methods (text, email, live chat, social media). But these are already in Requirements. Could move them to Skills to avoid duplication. However we must preserve all substantive information; we can split but not duplicate. Better to keep Requirements as education/experience, and Skills as technical and soft skills. But the instruction says "Use

• for any list of duties/requirements/benefits". So we can have multiple lists. We need to ensure we don't create sections with filler like "not specified". We have actual content for About the role, Responsibilities, Requirements, Qualifications, Skills, Pay, Schedule. Benefits not present, omit. Check for duplicate lines: The posting had repeated sentences like "Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors." and earlier similar. We'll deduplicate. Now craft HTML. Structure:

  About the role

  ... summary ...

  Responsibilities

  • ...
  ...

  Requirements

  • ...
  ...

  Qualifications

  • ...
  ...

  Skills

  • ...
  ...

  Pay

  $24.00–$27.50 per hour

  Schedule

  • Evening and weekend hours may be required.
  • Hybrid schedule option available, allowing split time between campus and remote work per university telecommuting policy.
  We need to ensure we don't include Job ID etc. Also remove "Other Information" like probationary period, background check, FLSA Non-Exempt Union Position. Those are substantive? They are conditions of employment. Could be included under Schedule or maybe a separate section? Not in allowed headings. Could we put them under Schedule? Not really. Could we put them under Requirements? They are not qualifications. Could we put them under About the role? Might be okay to include as a brief note. But the instruction says "Prefer a few substantive sections over many thin ones." We could add a short paragraph under About the role covering special conditions. However we already have About the role summary; we could add a sentence: "This position is subject to a probationary period, requires a background check, and is a FLSA Non‑Exempt union‑eligible role with a hybrid schedule option." That would capture those details. But we already have Schedule section covering hybrid schedule and evening/weekend. Probationary period and background check and union status could be mentioned in About the role or maybe in Responsibilities? Probably better to add a short paragraph in About the role after summary. Let's incorporate: After summary sentence, add: "The role is subject to a probationary period, requires a background check, and is a FLSA Non‑Exempt union‑eligible position." Now ensure we don't repeat. Now craft the content. About the role paragraph: "The Student Success Coach assists prospective students by guiding them through the enrollment process from initial inquiry to successful enrollment in Professional and Continuing Education (PACE) programs. Serving as the first point of contact, the coach provides customer service and support, works closely with a team of Student Success Coaches and Student Services Advisors to ensure a seamless experience, and helps students understand their academic and professional goals while offering guidance on program options. This position reports to the Manager, Student Success & Advising and is subject to a probationary period, requires a background check, and is a FLSA Non‑Exempt union‑eligible role." That covers. Now Responsibilities list: - Assist prospective students with enrollment process, from inquiry to enrollment in PACE programs. - Serve as first point of contact, providing customer service and support via email, phone, text, live chat. - Work collaboratively with Student Success Coaches and Student Services Advisors to ensure a seamless student experience. - Understand each prospective student’s unique academic and professional goals and provide guidance on program options (credit and non‑credit). - Track lead contact efforts in a CRM system (e.g., Salesforce) and assist students with the application process. - Compile, track, and report information on students; receive, verify, and process forms, documents, applications, and other materials. - Support prospects’ needs that align with their academic and professional goals. - Report to the Manager, Student Success & Advising. We could combine some. Now Requirements list (minimum qualifications): - Bachelor’s degree in a related field. - One to three years of related experience. - Proficiency with database management and ability to navigate a CRM system (e.g., Salesforce) and SIS (e.g., Banner) and online registration systems. - Competency with spreadsheet and word processing software. - Demonstrated knowledge of technology and methods of communication (text, email, live chat, social media). - Accuracy and attention to detail. - Effective organizational, time management, and records documentation skills. - Effective interpersonal, customer service, and communication skills. - Availability for evening and weekend hours as required. Now Qualifications list (desirable): - Experience working with students and faculty in an academic setting. - Knowledge of higher education philosophy, structure, and culture. - Previous customer service and sales experience. - Familiarity with FERPA and student confidentiality policies. Now Skills list (maybe we can list specific technical skills, but we already have many in Requirements. To avoid duplication, we could list skills that are not covered elsewhere: maybe "CRM (Salesforce)", "SIS (Banner)", "Online registration systems", "Spreadsheet (e.g., Excel)", "Word processing (e.g., Word)", "Communication platforms (email, phone, text, live chat, social media)". However these are already in Requirements. Could we instead list soft skills? But they are also in Requirements. To avoid duplication, we could decide to not have a Skills section and instead put those under Requirements. But the instruction says we can include sections only when posting has real, specific content. It does not require us to use all sections. So we could omit Skills if we feel it's redundant. However we already have Requirements covering education/experience and skills. That may be enough. But we might want to separate technical skills from requirements. However we risk duplication if we list same items. Better to omit Skills section and keep Requirements as comprehensive list. But we need to follow the instruction: "Use
  • for any list of duties/requirements/benefits". So we can have Requirements list that includes both qualifications and skills. That's fine. Thus we may not need Skills section. But we have a Qualifications section for desirable qualifications. That's okay. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Pay, Schedule. Check if any content missing: The posting also mentions "Work to understand each prospective student’s unique academic and professional goals and provide guidance on program options." Already in Responsibilities. "Assist with aspects of the enrollment process including tracking lead contact efforts in Customer Relations Management tool and assisting students with application process." Covered. "Compile, track and report out information on students; receive, verify, and process forms, documents, applications and other materials." Covered. "Support prospects’ needs that best align with their academic and professional goals (credit and non-credit programs)." Covered. "Report to the Manager, Student Success & Advising." Covered. Now Pay: we have. Schedule: we have evening/weekend hours may be required, hybrid schedule option. We also might mention "Standard Hours at 1.0 FTE 37.5" from Position Information. That's schedule info: standard hours 37.5 per week. Could add to Schedule: "Standard full‑time schedule of 37.5 hours per week." That's substantive. Thus Schedule list: - Standard full‑time schedule of 37.5 hours per week. - Evening and weekend hours may be required. - Hybrid schedule option available, allowing split time between campus and remote work per university telecommut