Jobs · Customer Service · Illinois

Student Success Coach, Alpha - $120,000/year USD

Crossover · Elgin, IL · 1 wk ago
Customer Service$120k/yrFull-time

About the Role

At Alpha, academic work is completed in just two hours each day through adaptive learning technology. This structure allows Guides to dedicate themselves to the work that truly transforms lives: cultivating confidence, resilience, communication skills, and the drive to embrace difficult challenges. Your day won't be spent delivering lessons from the front of a room. Instead, you'll coach students through obstacles, acknowledge achievements, and demonstrate what rigorous standards look like when combined with authentic support.

You'll guide one K-3 cohort band—either Kindergarten-1st grade or 2nd-3rd grade. Half of your time is dedicated to facilitating dynamic, one-hour workshops focused on life skills such as public speaking, concentration, and receiving feedback. The remaining half involves coaching students individually and in small groups, leveraging learning analytics to ensure every child progresses toward ambitious weekly targets. Every moment counts. Students should emerge from your workshops more competent than when they entered and leave your coaching sessions convinced they can accomplish more than they previously imagined.

This position is a full-time, on-site role at one of Alpha's campuses. Current openings are available in Palo Alto, Los Angeles (South Bay), Malibu, Orange County (Lake Forest), San Francisco, and Santa Monica, CA; Greenwich, CT; Boca Raton and Miami, FL; Chicago, IL; Boston, MA; New York City, NY; and Seattle (Kirkland), WA.

Responsibilities

  • Facilitate dynamic life-skills workshops that guide K-3 students in mastering communication, concentration, feedback, and other enduring skills through active engagement rather than traditional instruction.
  • Provide one-on-one and small-group coaching, utilizing Coachbot analytics, established motivation frameworks, and meaningful relationships to ensure every child stays aligned with ambitious weekly learning targets.
  • Evaluate life-skill proficiency using Alpha's Test2Pass framework, coaching students until they show genuine mastery—not merely attendance.
  • Tailor your coaching approach to match the developmental stage of your cohort, whether that involves songs, movement, and narratives for younger learners or greater autonomy and responsibility for older students.
  • Cultivate relationships where students feel secure enough to push beyond what they believed they could accomplish.
  • Develop a cohort of K-3 students who are excited to attend school, consistently reach ambitious learning targets, and acquire the life skills that equip them to flourish well beyond elementary school.

What You Won’t Be Doing

  • Delivering academic lessons from a whiteboard. Students complete academics using adaptive software.
  • Creating curriculum from the ground up. You'll refine and customize proven playbooks rather than designing lessons from scratch.
  • Observing students work quietly on computers. Your responsibility is active coaching, encouragement, and engagement.
  • Reducing expectations when students face difficulties. Success is achieved by supporting students to meet the standard, not by lowering the standard.
  • Handling homework, grading assignments, or managing routine parent communication.

Requirements

  • Willing to work on-site at one of Alpha's campuses. Relocation assistance is available.
  • Bachelor's degree in any subject.
  • At least 3 years of experience working directly with children ages 4-9 through teaching, coaching, tutoring, camps, youth programs, or similar environments.
  • Experience leading group activities for young children, with a concrete example of the structure or routine you used and how you kept the group engaged.
  • A track record of motivating young children to achieve challenging goals, with specific examples of your impact.
  • A concrete example of changing your approach based on feedback and the result.
  • Comfort using AI-powered learning while focusing your own energy on coaching, motivation, and life-skill development.
  • The ability to balance warmth with unwavering expectations.
  • Legal authorization to work in the United States without visa sponsorship.

Nice-to-Have Requirements

  • Experience in youth sports, children's theater, camp leadership, Montessori, progressive education, or high-engagement after-school programs.
  • Personal experience achieving ambitious goals in academics, athletics, or your career.
  • Outstanding storytelling or performance skills that naturally capture the attention of young children.
  • Evidence of helping reluctant or shy children become confident, engaged participants.

About Alpha

Join the team building school around student growth. Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student-focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career.

Benefits

This is a full-time, W2 employee position with immediate access to benefits.

Pay

The compensation level for this role is $120,000 USD/year. The payment period is weekly.

Schedule

All roles are year-long positions.

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