Student - Student Success Center Assistant

Responsibilities

• Maintain a positive, empathetic, and professional attitude at all times. Represent Newman University professionally
• Provide excellent and prompt customer service via email, telephone, and in-person interactions with students, faculty, staff, and campus visitors
• Process testing materials and other confidential documents in an ethical manner that aligns with FERPA guidelines
• Collect ongoing records for the Student Success Center including number of visits, reasons for visits, interactions, comments, and complaints
• Resolve technical issues related to computers, cameras, and testing platforms when necessary
• Understand the general responsibilities of each Student Success Center professional staff member and help with appropriate student scheduling based on individualized need
• Take detailed messages for Student Success Center professional staff and efficiently share information as needed
• Develop and update office procedures and documentation as processes are improved

Requirements

• Be a full-time Newman University student, enrolled in at least 12 credit hours per semester for undergraduate students and 6 credit hours per semester for graduate students
• Handle confidential information with integrity
• Have good customer service and communication skills
• Have effective verbal, non-verbal, and written communication skills
• Punctuality, accountability, and flexibility
• Able to follow directions from Student Success Center staff
• Able to work independently
• Be legally authorized to work in the United States

Founded in 1933, Newman University is a liberal arts institution grounded in Catholic values and traditions, yet is respectful of all faiths. At Newman you'll find people, programs, organizations and activities designed to educate the mind and inspire the spirit. Our low instructor-to-student ratio and collaborative faculty contribute to a positive learning environment. We are a sponsored ministry of the Adorers of the Blood of Christ, US Region. We invite you to join us in our work of empowering our graduates to transform society!

Newman University participates in E-Verify and will provide the federal government with Form I-9 information to confirm that new employees are authorized to work in the U.S. US Immigration law protects legally-authorized workers from discrimination based on their citizenship status and national origin.

Newman University is committed to hiring faculty and staff members that reflect the diversity of our region and to providing equal opportunities to all applicants and employees, according to all applicable equal opportunity and affirmative action laws, directives, and regulations of federal, state, and local governing bodies and agencies. In keeping this commitment, it is the policy of Newman University to base all employment decisions only on valid job requirements without regard to race, color, creed, religion, sex, national origin, genetic information, marital status, familial status, public assistance status, local human rights commission activity, disability, age, sexual orientation, gender identity, or status as a qualified protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973 and the ADA Amendments Act of 2008, Newman University will provide reasonable accommodation to applicants with a disability in completing the application form or in the interview process. Please notify the Human Resources Office at (316) 942-4291, ext. 2202 or email hr@newmanu.edu in advance so necessary arrangements can be made.