Student: Shift Manager

Current UK student required. Off-campus position with a local Lexington employer; not affiliated with UK.

About the role

The Shift Manager plays a key role in the daily operation of our entertainment center. This person is responsible for helping lead the team, ensuring guests have a great experience, and making sure the facility runs smoothly throughout each shift.

Responsibilities

• Leading, supporting, and directing employees during each shift
• Helping create a positive, productive, and team-oriented work environment
• Providing excellent customer service and handling guest questions or concerns
• Overseeing the flow of daily operations and adjusting priorities as needed
• Assisting with birthday parties, group events, and other guest experiences
• Supporting operations at the front counter, attractions, bar, kitchen, or other areas as needed
• Training and coaching employees and helping them understand expectations
• Ensuring employees are completing their responsibilities and following company policies and procedures
• Helping maintain cleanliness, organization, and safety throughout the facility
• Handling opening and closing responsibilities
• Managing cash, payments, and other shift-related administrative responsibilities
• Addressing problems as they arise and using good judgment to find solutions
• Communicating important information, concerns, and updates to the management team
• Stepping in wherever needed to support the team and ensure a great guest experience

Requirements

• Must be at least 18 years old
• Strong customer service and communication skills
• Ability to lead, motivate, and work effectively with a team
• Dependable, responsible, and able to take ownership of assigned responsibilities
• Ability to stay calm and make good decisions in a fast-paced environment
• Strong problem-solving and organizational skills
• Comfortable handling customer concerns and resolving issues professionally
• Ability to give direction, hold employees accountable, and lead by example
• Ability to be on your feet and actively involved throughout the shift
• Ability to work in multiple areas of the business and step in where needed
• Reliable transportation and consistent attendance

Preferred Experience

• Previous leadership, supervisory, or management experience
• Experience working in hospitality, entertainment, restaurants, retail, or another customer-focused environment
• Experience managing or leading a team of employees
• Experience with cash handling and opening/closing procedures
• Experience handling customer complaints or resolving difficult situations
• Knowledge or experience with food, beverage, or bar operations
• Experience working with parties, events, or large groups

Pay

$15 per hour

Schedule

• 20+ hours per week (part-time) to 35+ hours per week (full-time)
• Evenings, weekends, and holidays as needed