Student Services Technology Specialist HV-NTPI-9807

About the role

Hudson Valley Community College (HVCC) seeks an experienced, dynamic, capable, creative, and caring individual to join its team. The college is a multi-campus institution with locations in Troy and Malta, NY, offering over 80 degree and certificate programs in various fields. It is part of the State University of New York (SUNY) system and serves nearly 9,000 students annually.

Responsibilities

• Captures and coordinates technical support efforts across Instructional and Information Technology (IIT) and functional student support areas, including the College Learning Center (CLC), Registrar, Cashiers, Financial Aid, and other campus service units.
• Serves as a central liaison between IIT and student support offices to ensure consistent, accurate, and timely communication regarding systems, services, outages, enhancements, and procedural changes.
• Develops, maintains, and standardizes technical and functional documentation, knowledge base articles, process workflows, and support guides for student-facing and administrative systems.
• Manages knowledge transfer activities between IIT and functional departments to ensure continuity of operations, shared understanding of systems, and reduction of single points of failure.
• Supports project planning efforts related to student support systems, including requirements gathering, documentation, communication plans, and coordination between technical and functional stakeholders.
• Assists in the coordination of technical support escalations impacting student support services, ensuring issues are tracked, communicated, and resolved effectively.
• Collaborates with IIT staff and campus partners to improve service delivery models, backend system integration, and cross-functional operational efficiency.
• Provides clear, professional written communications including announcements, updates, procedures, and training materials related to student support technologies.
• Supports the development and maintenance of unified support workflows and service models across multiple functional areas.
• Participates in planning and continuous improvement initiatives related to student services technology and support operations.
• Maintains up-to-date knowledge of institutional systems, enrollment-related processes, and higher education technology trends.
• Performs related duties as assigned.

Qualifications

• Bachelor’s degree required in Information Technology, Information Systems, Communications, Education Technology, or a related field from an accredited college or university with two (2) or more years of experience working in a Higher Education environment supporting student-facing or administrative systems.
• Demonstrated strong understanding of the higher education enrollment lifecycle including admissions, registration, financial aid, billing, and student success services.
• Proven ability to communicate complex technical and procedural information clearly to both technical and non-technical audiences.
• Demonstrable experience with technical support coordination, documentation development, knowledge transfer, and cross-departmental collaboration.
• Strong written communication, organizational, and project coordination skills are required.

Pay

The position is a 12-month, Full-Time position with a salary range of $60,000-$65,000.

Schedule

This is a 12-month, Full-Time position.

Benefits

Hudson Valley offers a full benefit package including Health Insurance, Dental and Eye Insurance, Retirement, employee and employee’s spouse and children free tuition waivers. HVCC also has a generous leave policy. If you’re employed by a government or not-for-profit organization, you might be eligible for the PSLF Program. The PSLF Program forgives the remaining balance on your Direct Loans.

Application

To apply, please visit www.hvcc.edu/jobs and complete the online application before the close date of July 12, 2026. Anticipated start date of: August 3, 2026.

Equal Opportunity Employer

Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.