Student Services & Success Coordinator

About the role

This position works with College of Engineering and Computer Science (CECS) personnel and students to support academic needs, connect students to appropriate resources within the college and university, facilitate peer-to-peer mentoring, and meet with at-risk students to improve retention rates. The role involves identifying academic challenges, coordinating support services, overseeing mentoring programs, developing individualized support plans, assisting with curriculum understanding, conducting outreach, organizing workshops and events, and making travel arrangements for students attending competitions or conferences. The position also monitors and reports on the effectiveness of support initiatives using data to refine programs over time.

Responsibilities

• Work with students to identify academic challenges and connect them with relevant resources, including tutoring, counseling, and other support services.
• Collaborate with college personnel to ensure students are aware of and have access to the full range of academic and support services available within the college and university.
• Facilitate and oversee peer-to-peer mentoring programs, matching students with mentors who can provide guidance, support, and advice on academic and personal challenges.
• Identify at-risk students and develop individualized support plans to address their specific needs, with the goal of improving retention and academic success.
• Assist students in understanding curriculum requirements to foster informed choices in students’ educational planning.
• Conduct outreach to students and faculty to promote available resources and encourage participation in support programs.
• Organize and lead workshops and events designed to enhance academic skills, resilience, and overall student success.
• Make travel arrangements for students who are attending competitions or conferences.
• Monitor and report on the effectiveness of support initiatives, using data to refine and improve programs over time.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in applicable field.
• Two years of related experience.
• Additional education/experience may be considered as substitution for the minimum requirements (Associate’s degree and four years of related experience, OR Master’s degree).
• Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written, verbal, and interpersonal communication skills to communicate effectively in a courteous and professional manner with a variety of customers in person, by telephone, or by email.
• Excellent customer service skills.
• Attention to detail.
• Self-motivated and self-directed.

Preferred qualifications

• Master’s degree or above in education or counseling.
• Academic advising or academic coaching experience within a higher education institution.
• Experience in Argos, Banner, & Navigate.
• Experience in event planning and coordination.

Pay

Up to $3,657.34 monthly (up to $43,888.08 annually, approximately). Note: Employment may be impacted by the Presidential proclamation issued on September 19, 2025 and the moratorium issued by Texas Governor Abbott on January 27, 2026.

Benefits

• Insurance
  • Medical: $0–$30 per month for Employee Only coverage after university contribution ($920 value); up to 83% of premium covered by the university for Employee and Spouse, Employee and Children, and Employee and Family coverage.
  • Dental & Vision
  • Life Insurance, Accidental Death & Dismemberment, Long Term Disability
  • Flexible Spending Account and Day Care Spending Account
• Dual Career Partner Program
• On-Campus Wellness Opportunities
  • Work Life Solutions Counseling, Work Life Assistance, Financial Resources, and Legal Resources
• Tuition Benefits
  • Public Loan Forgiveness
  • Book scholarships
  • 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply)
• Retirement
  • Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
  • Voluntary Tax Deferred Account/Deferred Compensation Plan
• Time Off
  • 8+ hours of vacation paid time off every month
  • 8 hours of sick leave time off every month
  • 8 hours of paid time off for Birthday leave
  • 12–15 paid holidays each year