Student Services Specialist – CTE Programs

General Description

The CTE Student Services Specialist serves to support the academic success of Career Technical Education (CTE) students enrolled in targeted academic programs. The Specialist will provide proactive and intentional advisement; connect students to program services, experiential learning experiences and career resources for CTE enrolled students.

Responsibilities

• Develop academic, career, and transfer plans for CTE students
• Use an early warning process and conduct biweekly visits to CTE classes to encourage student engagement and ensure academic progress
• Research, coordinate, and facilitate transfer and career workshops
• Coordinate meetings with CTE faculty to review student progress
• Organize engagement activities and education field trips/conferences for CTE students
• Teach the CTE section of the UCC 101 College Success course
• Support the implementation of grant project and achievement of grant objectives in collaboration with the Dean of Elizabeth Campus
• Coordinate CTE/Perkins project programming, workshops, and industry speaker panels
• Research, develop, and implement strategies to meet Perkins grant strategies related to experiential learning, student retention, engagement, transfer, career planning, and advisement for students in CTE Perkins approved programs
• Provide specialized advisement to students regarding experiential learning experiences, such as internships, externships, and job acquisition
• Assist students with the registration process by providing academic advising, basic financial aid assistance or handoff to financial aid generalist to resolve unusual issues, and guidance from completion of registration and payment
• Assist students with my Union portal, Self-Service, college e-mail, tuition/fee payment instruction, and information on internal and external scholarship opportunities
• Develop academic and individual action plans for CTE students to guide students toward on-time graduation
• Implement student retention strategies and programs
• Maintain data of students served and services provided
• Maintain project files for reporting
• Provide reports on activities and data, as needed
• Collaborate with staff, faculty, and administrators to assess the project's activities and implement needed adjustments, as needed

Qualifications

Education: Master's Degree required in Higher Education or a Master's degree and experience to demonstrate core competencies.

Experience: Two (2) years' experience in college counseling and academic advising or equivalent preferred. Title V Grant, EOF, or related cohort-based program experience working directly with students.

Competencies and Skills Required

• Outstanding customer service and communication skills
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint)
• Strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members
• Must be a "quick study" in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize
• Analytical and problem-solving skills
• Ability to take required initiative to solve problems
• Ability to collaborate with others

Schedule

• Flexible schedule to meet department needs; some evening, weekends, and extended hours will be required
• Ability and willingness to travel on short notice to all on- and off-campus sites as needed by the college
• Mandatory overtime is required throughout the year, especially at peak times
• Position may be required to work at any campus at any time
• Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies