Student Services Officer

Position Summary

The Student Services Officer (SSO) supports the Duke Global Health Institute (DGHI) educational mission within Duke University. DGHI offers undergraduate and graduate programs focused on global health.

Position Description

The SSO has primary responsibilities across the undergraduate Global Health major and minor, the 4+1 Accelerated MSGH program, and provides additional support to the MSGH program, the graduate GH certificate, and other education program initiatives as needed.

• Program Administration (15%):
  • Work closely with faculty to develop and finalize the DGHI course schedule, ensuring all course offerings meet academic standards and institutional guidelines.
  • Submit the final course schedule, reserve necessary learning spaces, and communicate with faculty as needed.
  • Collaborate with the Education Program Coordinator to support course evaluation processes, including organization, data analysis, and final reporting.
  • Collaborate with the Assistant Director for Program Management and the DUS to support undergraduate data, curriculum, and course initiatives.
  • Support management of Thesis and Graduation with Distinction processes in the MSGH and undergraduate programs, including tracking requirements, committee development, defense scheduling, and documentation of thesis completion.
• Advising and Student Services (75%):
  • Advise current and prospective students across all degree-seeking programs on degree requirements, experiential learning, and professional development resources in global health.
  • Maintain advising notes on individual students.
  • Carefully coordinate undergraduate registration processes each semester, including development of registration guides, updating of key resources; review independent study applications and issue permission numbers.
  • Support development, advising, and tracking of undergraduate experiential learning opportunities.
  • Serve as the primary advisor to the Global Health Majors' Union, ensuring the organization maintains standards set forth by the Office of Student Affairs.
  • Stay informed about trends in global health education programs and the field at large.
• Communications and Marketing (5%):
  • Distribute information to faculty, students, prospective students, and the community at large about the education program offerings, requirements, and timelines.
  • Collaborate with the communications team to recruit new students through information sessions, videos, class presentations, and participation in annual Duke recruitment events.
  • Oversee the development and distribution of print and digital advising materials. Track student participation through the LMS platform.
• General (5%):
  • Assist the education team in the coordination of various annual student-facing projects and events.
  • Complete other tasks as assigned by members of the education team and the faculty directors.

Minimum Requirements

• Completion of 2-3 years of experience and a bachelor's degree program. Master's degree is preferred.
• Previous advising, student services, or higher education experience.
• Excellent written and verbal communications skills.
• Excellent organizational skills, high attention to detail, strong follow-through.
• Capacity to work with students from diverse backgrounds.
• Ability to manage priorities and meet assigned deadlines.
• Strong skills in Microsoft Office Suite; Canvas, e-mail software; social media platforms.

Preferred Qualifications

• Previous advising, student services, or higher education experience.
• Excellent written and verbal communications skills.
• Ability to manage multiple projects while providing outstanding customer service.
• Excellent organizational skills, high attention to detail, strong follow-through.
• Capacity to work with students from diverse backgrounds.
• Ability to manage priorities and meet assigned deadlines.
• Adapts easily to change and diversity as required in day-to-day duties, works well within a team-oriented environment.
• Strong skills in Microsoft Office Suite; Canvas, e-mail software; social media platforms.

Screening of Applications

Screening continues until the position is filled. For best consideration, apply by June 15th, 2026.

Pay Range

Duke University provides an annual base salary range for this position as USD $47,940.00 to USD $75,990.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Equal Opportunity Employer

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.

Essential Physical Job Functions

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh