Youth Services Officer

Responsibilities

• Conduct intakes by receiving and examining complaints and allegations of delinquency and unruly behavior for the purpose of considering the commencement of proceedings.
• Serve petitions to juveniles while maintaining records.
• Operate a computer to enter, retrieve, review or modify data and verify accuracy of entered data and amend corrections by utilizing word processing, spreadsheet, or other software programs.
• Communicate with supervisor, employees, other departments, county officials, law enforcement personnel, judges, court officials, juveniles, parents, lawyers, therapists, victims, school officials, the public, outside agencies, and other individuals as needed regarding juvenile probation activities or to coordinate work activities, review status of work, exchange information, or to resolve problems.
• Answer incoming telephone calls and provide information and assistance.
• Maintain a comprehensive, modern knowledge of the laws and regulations pertaining to juvenile detention, juvenile probation, and juvenile court activities.
• Attend workshops and training sessions as appropriate.

Requirements

• Support the principles and methods used in the Juvenile Justice System.
• Possess knowledge of human behavior and performance regarding individual differences in ability, personality, interests, learning, and motivation.
• Routinely maintain tactful and professional conversations with others, including, while being confronted with controversial situations.
• Maintain organized working space, projects, and assignments.
• Bolster and sustain a professional demeanor with the public, colleagues, judges, lawyers, and other agencies, including calm, kind, and effective communications.