Student Services Manager
Position Summary
The Department of Biology at Stanford University is seeking a full-time Student Services Manager to provide comprehensive support to undergraduate students. This role serves as a key member of the Student Services Office team, working directly with students, faculty, and staff.
Responsibilities
Advising and degree progress of all Biology Undergraduate Students, including ongoing degree monitoring, quarterly audits, and managing all degree milestones.
Partnering with department leaders and colleagues in central office and partners at the School of Humanities and Sciences to resolve academic progress issues.
Leading and monitoring strategic curriculum planning, teaching load oversight, and TA allocations, maintaining expertise in university catalog requirements, academic policies, and the Biology curriculum.
Offering input on course offerings based on enrollment trends, analyzing course demand patterns, and providing data-driven recommendations for curriculum adjustments.
Managing course scheduling, including classroom assignments, TA section coordination, enrollment management, permission codes, room changes, and final exam scheduling.
Coordinating with the Registrar's Office on course submissions, bulletin updates, classroom requests, and enrollment systems (CourseDog, Axess, MAP).
Overseeing department-wide coordination of: Honors, BSURP (Biology Summer Undergraduate Research Program), and BioBridge Peer Advisor program, including IntroSems and Sophomore Seminars offerings.
Preferred Requirements
3+ years of experience in academic advising or student services in a higher education setting.
Experience with Stanford systems (Axess, PeopleSoft, CourseDog, MAP) or similar university platforms.
Experience in supervision and training of students as peer advisors.
Proficiency with web-based tools such as Smartsheet, Google Forms/Surveys, Wiki pages, & similar platforms.
Experience coordinating events, conferences, or seminars, including vendor management and logistics coordination.
Ability to interpret and apply university policies and procedures, and to exercise sound judgment on sensitive or confidential matters.
Strong interpersonal skills and ability to partner effectively with faculty, staff, students, and external vendors.
Strong communication, critical thinking, and problem-solving skills.
Discretion in handling confidential personnel and academic matters.
Core Duties
Administer an area or program in student services, evaluate and recommend decisions on program eligibility.
Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
Reconcile complex issues; analyze diverse transactions from multiple sources.
Summarize data from multiple sources, prepare/manage reports and presentations.
Identify and evaluate data needs, manage the implementation and development of technology.
Develop and implement plans for outreach efforts, develop and maintain external community and university liaison, represent department and university at meetings and events.
Provide advice to students on a range of issues, including academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
Serve as a subject matter expert to students and other departments; represent unit/department.
Lead, create, and contribute to development of business practices and organizational change to improve processes and workflow.
Oversee, analyze, and assist in financial processes and development of budgets.
Serve as a key member of a project team.
Train and supervise other staff, volunteers, student and temporary workers.
Minimum Education And Experience
- Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.