Student Services Manager

About the role

The Online Student Services Manager performs duties as a coach/advisor and coaching/advising manager. They lead and serve as a subject matter expert (SME) to ensure all policies are followed and established metrics are achieved.

Responsibilities

• Supervision of employees to ensure that policies are followed and established metrics are achieved.
  • Examples include formal and informal coaching observations, training of new and seasoned employees, regular coaching sessions for staff, weekly meetings and the time management of staff for vacations, time-off and scheduled hours, etc.
• Independently and proactively drives positive outcomes.
  • Maintains a performance coaching climate of confidentiality, credibility and trust.
• On-going monitoring, reporting and creating development opportunities for staff will make available opportunities for staff and department to meet and exceed the established goals and objectives.
  • Forecasting goals, identifying department needs, and implementing solutions.
    • Areas to be reviewed include retention, student engagements and communications, within term retention, registration, attendance, never attends, readiness calls, orientation and classroom activities.

Qualifications

• Bachelor’s degree, Master’s preferred.
  • 2-3 years supervisory or management experience
• Proficient in Microsoft Office Suite, advanced knowledge of Excel preferred