Student Services Coordinator-MMC

Ancora Education – Augusta, GA – Full-time, permanent

About the role

The core purpose of this role is to foster a supportive and engaging environment that helps maximize student retention, provide critical student support services, and build lasting student services relationships in the classroom. Performance is measured by the ability to help manage and reduce the drop rate while demonstrating the leadership needed to meet the campus’s attrition goals.

Responsibilities

• Assist students with scheduling issues
• Monitor student attendance daily; promote timely attendance
• Motivate students to attend classes regularly and to remain in school
• When necessary, refer students to an outside agency for assistance and document this activity properly
• Prepare attendance advising forms
• Direct tutorial efforts
• Direct and advise student organizations
• Create a calendar of events for student activities
• Conduct student surveys, as required, and provide summary report to DOE
• Create a monthly drop analysis – report monthly on retention at faculty meetings to include, but not limited to: attrition trends, drops by program, drops by instructor, and other trending indicators
• Participate in advisory board meetings
• Develop and implement incentive programs to promote academic achievement and perfect attendance
• Create and distribute honor roll/dean’s list/perfect attendance certificates
• Maintain a student services stopping station
• Other duties as assigned

Requirements

• Ability to foster productive relationships with students, faculty, staff, and the surrounding community
• Excellent managerial, communication, and interpersonal skills
• Strong oral and written communication skills
• Exceptional social interaction skills, intelligence, and integrity
• Proficient in planning and scheduling
• Ability to work with a wide range of constituencies in a diverse community
• Professional in all aspects of the position including appearance, demeanor, and attitude
• Technically proficient in computer research, database management, and Google Workspace/Microsoft Office
• Experience in networking and community-based outreach
• Ability to prioritize, multitask, perform well under pressure, and meet deadlines
• Customer service experience
• Associate degree from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education

Preferred Qualifications

• Bachelor’s degree from an academic institution accredited by an accrediting agency that is recognized by the U.S. Department of Education
• Community outreach experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls
• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl
• Talk or hear; taste or smell
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Usually not exposed to weather conditions
• The noise level in the work environment is usually moderate