Student Services Coordinator, Health and Rehabilitation Sciences

About the role

The Student Services Coordinator reports to the Assistant Director of Administration in the department of Health & Rehabilitation Services. This position works collaboratively with the department chair, program directors, and faculty. Skills required include strong client service orientation, information literacy and critical thinking skills, and oral and written communication skills. Performs other related duties as assigned.

Requirements

Bachelor's degree and at least two years of directly related administrative support experience in an educational institution. An equivalent combination of education and experience may be considered.

Skills

• Demonstrated experience with Windows operating environment including Microsoft Office programs, such as Word and Excel
• Strong client service skills along with the ability to relate to a diverse group of students, faculty, and staff
• Strong information literacy, critical thinking, and written and oral communication skills
• Demonstrated ability to make decisions at times when collaboration with colleagues and supervisors is not possible
• Very strong organizational skills as well as the ability to prioritize work well and to focus on completion of tasks
• Ability to handle frequent visitors and work-flow interruptions, multi-line telephones, and numerous incoming calls
• Ability to maintain and update electronic records of student information

Responsibilities

• Set up course scheduling for assigned programs (graduate and undergraduate) in Banner system and communicate schedule to the College Classroom Manager in accordance with college deadlines
• Manage the Course Inventory Management (CIM) and Proposal Inventory Management (PIM) systems to create, terminate and edit individual courses and degree programs in collaboration with the Program Directors
• Collect and submit all syllabi to the Associate Dean for Academic Affairs for courses taught in that given semester
• Maintain updated student electronic records in accordance with existing policies, procedures, and regulations
• Refer graduate students to Temple's central systems such as Student Financial Aid, Tuttleman Counseling, CARE Team, Writing Center, Russell Conwell Center for academic assistance, and other central systems as needed
• Facilitate regular communication with the students regarding program changes, course offerings, activities in the department and other student information
• Refer students to program directors and/or advisers in instances of academic concerns, registration, leave of absence, medical withdrawal, grade grievance and other academic issues
• Facilitate graduation clearances and communications to students
• Participate in preparing final documents required for professional organizations, accreditation commissions, and regulatory agencies, as needed
• Provide assistance and support of program, department and College-sponsored activities, including graduation, Open House, Orientation, and other events scheduled throughout the year
• Support Faculty Directors on facilitating student club organizations, as needed
• Performs other duties as assigned

Benefits

• Hybrid work schedule
• Full medical, dental, and vision coverage
• Paid time off
• 11 paid holidays
• Tuition remission — eligible employees and their dependents can obtain a degree tuition-free
• Generous retirement plan

Pay

Salary range: $45,000 to $50,000. A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Schedule

This position is assigned a hybrid work arrangement (on-campus and remote); the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.