Student Services Coordinator

Brief Description STUDENT SERVICES COORDINATOR Location: Multiple JAFT locations Reports to: Flight Training Operations Manager Built Different Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: aircraft management, charter, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us. But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together. Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all. Our Core Values Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well. Your Competitive Edge Part-time hourly rate of $10.00 to $12.00 per hour, paid bi-weeklyThis position is classified as FLSA Non-ExemptSchedule built to work alongside a flight training course load, with direct exposure to flight training operations, advisement, and client experience Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth. Where You Make Your Mark The Student Services Coordinator is the first voice and first face prospective students encounter at Jet Access Flight Training. This role owns the frontline client experience by responding to inquiries, capturing accurate lead information, providing high-level program information, scheduling Student Advisor appointments and Discovery Flights, and ensuring every prospective student receives timely follow-through. The front desk, inbound communications, and in-person experience inside the flight school all run through this seat. Client Inquiries and Frontline Support Answer inbound calls and capture complete prospective student information, including location, training interest, name, phone number, email address, and relevant follow-up notesProvide a clear, high-level overview of Jet Access Flight Training programs and available pathways while directing detailed program, financing, eligibility, and enrollment questions to a Student AdvisorSchedule Student Advisor appointments through the advisor booking link and confirm the date and time with the prospective student before the interaction endsSend a post-call follow-up email that summarizes the conversation, introduces the assigned Student Advisor, and restates the advisement appointment detailsRespond to inbound flight training text messages through White River Network and offer a follow-up call or Student Advisor appointment based on the prospective student’s readiness Email, Digital, and Lead Follow-Up Respond to all online inquiries promptly and with the polished, professional tone that defines the Jet Access client experienceDisburse the correct approved information packet when a prospective student requests details on a specific programMake warm introductory email connections between the prospective student and assigned Student Advisor, including the advisor booking link and complete handoff notesMaintain accurate records of every inquiry, contact attempt, appointment, and next step so no prospective student goes without a responseTrack outstanding inquiries and follow up with prospective students who have not responded or have not yet scheduled an advisement appointment Discovery Flight Coordination Sell Discovery Flights by phone, or provide the purchase link by email when the client prefers to purchase independentlyLog every Discovery Flight sale on the SharePoint tracking sheet the same day it is soldConfirm the client’s preferred location and several date and time options, then review Flight Schedule Pro and coordinate with the assigned Certified Flight InstructorSend required waivers through DocuSign and update the client’s Flight Schedule Pro profile role to Discovery Flight when the purchase is made through the linkFollow up with the client on availability, make the email introduction to the Certified Flight Instructor, and notify the flight training team once the flight is complete so next steps can begin Front Desk and Facility Presence Greet walk-in visitors, gather their information, and provide hardcopy program packetsConduct facility tours that present the flight school, fleet, and training environment at their best while directing detailed advisement questions to a Student AdvisorMaintain flight school cleanliness throughout the shift, including vacuuming, mopping, and restroom upkeepRestock coffee, water, cups, and napkins so client-facing areas are always ready for visitorsKeep the front desk staffed and presentable so every client and student is met promptly by a Team Member Daily Execution and Shift Turnover Complete turnover duties at the start of each shift, responding to outstanding emails and returning as many missed calls as the shift allowsContact every client left open on the prior shift’s log so no outreach goes unfinishedMaintain the phone log in real time with accurate notes on each contact and the follow-up it requiresComplete checklists and email the completed and incomplete phone log contacts to the flight training group before clocking outComplete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success Who Thrives In This Seat The Skills You Carry In High school diploma or equivalentBasic foundational knowledge of the flight training industry and Jet Access program offerings; additional training will be providedStrong written and verbal communication skills with a polished, client-facing presenceExceptional organizational skills and attention to detail with the ability to multitaskProven ability to perform accurately and calmly in a fast-paced environmentProficiency in Microsoft Office Suite and comfort learning aviation operations platforms such as Flight Schedule Pro, DocuSign, and Crunchtime Ops; training providedMust pass a background check and pre-employment drug screeningDeep alignment with Jet Access core values and a genuine commitment to delivering exceptional client experiences What This Role Asks Of You On-site presence at the assigned Jet Access Flight Training location for every scheduled shift; this is not a remote positionAbility to remain at the front desk and on the phone for the duration of the shift, with frequent standing, walking, and movement throughout the facilityAbility to lift and carry up to 25 pounds and to perform light facility upkeep, including vacuuming, mopping, and restocking client areasValid driver’s licenseNo routine travel; occasional local travel between flight training locations may be requested How You Engage Composure and a service-first tone with every client, whether they arrive excited, undecided, or frustratedWarm, clear communication that builds rapport quickly with prospective students and their familiesReceives coaching and feedback openly and applies it on the next callBuilds strong working relationships with Student Advisors, Certified Flight Instructors, and fellow Team Members to ensure smooth prospective student handoffsRepresents the Jet Access core values in every interaction, on the phone and in person What The Days Look Like Part-time, Monday through Friday; first shift 9:00 a.m. to 1:15 p.m. or second shift 1:00 p.m. to 5:15 p.m.Reliable, on-time arrival for every scheduled shift, because front desk and phone coverage depends on itDisciplined end-of-shift turnover so the incoming Coordinator starts with a complete pictureFollows through on open client contacts within the shift rather than leaving them for the next oneAttends assigned team meetings prepared with client and inquiry updates What Sets You Apart Current enrollment as a Jet Access Flight Training studentPrevious experience in flight training operations, hospitality, or a client-facing aviation roleDemonstrated ability to build rapport and maintain relationships with high-expectations clientsA service-first mindset with a genuine passion for assisting clientsFamiliarity with Flight Schedule Pro, DocuSign, or comparable scheduling and CRM platforms Equal Opportunity Statement Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.