Student Services Associate (Student Services Generalist)

About the role

The Lilly Family School of Philanthropy at Indiana University Indianapolis is seeking a Student Services Associate to join their team. This position is responsible for managing and processing admissions and scholarship applications for all academic programs.

Responsibilities

• Develops and implements programs and initiatives that enhance academic engagement and experiential learning, increase student engagement, wellness, and involvement, foster learning, inclusion, and development, support students in crisis and adversity, and improve the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback to implement into future initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• Serves as a resource to other student services staff; makes process recommendations to manager for improved delivery of service.

Requirements

• Required: Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or a related field. Preferred: Master's degree in related field.
• Required: 2 years in student services, higher education, or a related field.

Skills

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Holds a highly thorough and dependable attitude.
• Demonstrates a high level of accuracy, even under pressure.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and other university departments.