Student Services Associate: Department of Electrical Engineering and Computer Science - UTK

Responsibilities

• Academic Coordination: Coordinate graduate admissions processes, including application review, document tracking, and communication with applicants
• Prepare and manage graduate offer letters and assist with onboarding processes
• Support fellowship and scholarship nomination processes; maintain tracking lists and enter awards into university systems
• Assist with GTA/GRA hiring processes by coordinating with faculty and HR to ensure timely and accurate appointments
• Maintain graduate student records across multiple systems (Banner, Argos, etc.) and ensure data accuracy
• Provide basic reporting support (enrollment, demographics, and student data)
• Serve as a resource for graduate students by answering questions related to registration, program requirements, and processes
• Aid international students with required documentation and onboarding steps
• Coordinate communication related to graduate student updates, deadlines, and orientation

Qualifications

• Required Qualifications: Experience: One to three years of office experience. Knowledge, Skills, And Abilities: Strong written and verbal communication skills, demonstrated ability to handle confidential and sensitive information with discretion, excellent organizational skills and ability to manage multiple tasks in a fast-paced environment, proficiency in Microsoft Office (Excel, Word, Outlook), ability to interact effectively with a diverse population of students, faculty, and staff
• Preferred Qualifications: Bachelor's degree in Business or related field. CAP certification Experience: Experience in a higher education environment, experience working with student information systems or databases