Student Services Assistant Director

About the role

The Assistant Director, Tutoring and Writing Support provides leadership and operational oversight for tutoring and writing support services within the Center for Academic Performance (CAP). This hybrid position supervises the Tutoring Services Specialist and Writing Coordinator, collaborates with academic programs, faculty, and other campus stakeholders to identify student support needs, addresses service gaps, and strengthens tutoring and writing resources. The role also supports budget and resource planning, provides administrative oversight of service exceptions, advises the Director on emerging needs and operational priorities, and represents CAP through presentations, programs, meetings, and other campus initiatives.

Responsibilities

• Establish and oversee service standards, procedures, priorities, and quality expectations for tutoring and writing support services.
• Provide direct supervision of the Tutoring Services Specialist and Writing Coordinator, including leadership and operational oversight of CAP's tutoring and writing support services and initiatives.
• Collaborate with academic programs, faculty, and other campus stakeholders to identify and address tutoring and writing support needs and strengthen service delivery.
• Identify gaps in tutoring and writing support services and collaborate with CAP staff and the Director to develop appropriate solutions and resources.
• Monitor tutoring and writing support utilization, outcomes, student needs, and assessment data to identify trends and opportunities for continuous improvement.

Requirements

• Bachelor's degree and four (4) years of related experience; or any equivalent combination of education and experience.

Qualifications

• Master's degree in Higher Education, Education, Counseling, or a related field (preferred).
• Experience providing academic counseling in a higher‑education setting.

Skills

• Ability to build strong relationships, maintain strict confidentiality, and exemplify UNT Health's values.
• Ability to manage multiple projects with varying deadlines in a high‑paced, time‑sensitive environment and provide comprehensive updates.
• Skilled in presenting a variety of topics both in‑person and virtually.
• Experience supervising direct reports.
• Ability to evaluate current processes and suggest improvements.
• Flexibility and adaptability.
• Professional communication skills.
• Proficiency with Microsoft Office applications.
• Knowledge of academic study strategies and barriers to student success.
• Ability to coordinate and manage large projects.

Pay

Commensurate with experience with a minimum of $60,000 annually.

Schedule

Monday – Friday, 8:00 am – 5:00 pm, with occasional evenings or weekends as required for divisional events.

Benefits

Retirement eligibility: TRS Eligible.

For information regarding our Benefits, click here.