Student Services Advisor II

About the role

The Student Services Advisor II position within USC Athletics is dedicated to providing comprehensive academic support and guidance to student-athletes within the Football and Men’s Volleyball programs. This role plays a crucial role in promoting academic achievement, personal development, and overall student-athlete success.

Responsibilities

• Provides academic counseling for undergraduate and/or graduate students.
• Advises on matters of curriculum, course and degree requirements, transfer credit evaluation, and graduation counseling and clearance.
• Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar.
• Assists with Petition applications, resumes and letters of recommendation.
• Interfaces with faculty, administrators and students regarding grading policies, academic progress and student promotability.
• Communicates weekly with athletic department staff and coaches regarding student-athlete well-being, academic performance, and NCAA academic eligibility.
• Provides leadership and guidance to other student services advisors who perform similar work.
• Sets priorities and timelines and monitors delivery of student services.
• Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined.

Requirements

• A Bachelor’s Degree, combined experience/education as substitute for minimum education.
• 3+ years of relatable experience required.
• Proficient with Microsoft Office and Student Information Systems.
• Experience working in higher education and/or a sports-related field ideally.
• Directly related experience in student services and programming with ability to lead.

Qualifications

• A Master's or Doctorate Degree.
• 3+ years of relatable experience working with revenue generating student-athletes.

Skills

• Thorough knowledge of NCAA Bylaw 14 and academic eligibility requirements.
• Strong proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Exceptional attention to detail.
• Experience with Academic Performance Program metrics and the ability to analyze and project Academic Progress Rate (APR) and Graduation Success Rate (GSR) outcomes.

Benefits

Not specified.

Pay

$34.45- $36.54/HR.

Schedule

Regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and the position requires in-person attendance. Occasional weekend work and occasional travel are also required.