Student Services Advisor (5157C) - Nuclear Engineering

About the Role

The Student Services Advisor 4 provides enrollment-specific advising within the Department of Nuclear Engineering, independently advising students and resolving student services issues while collaborating with department, school, and college management on policy and procedure improvements. The role manages enrollment functions for all Nuclear Engineering classes, advises faculty and management on enrollment, course capacity, and space utilization, and supports a department with approximately 80 graduate and 80 undergraduate students. The department maintains strong ties with Lawrence Berkeley National Laboratory, Lawrence Livermore National Laboratory, and Los Alamos National Laboratory.

Responsibilities

• Academic Advising (40%)
  • Review students' progress and advise students and faculty on degree/program completion requirements; identify students with progression problems and recommend interventions.
  • Devise curriculum planning in collaboration with chair/dean, faculty, and other departments.
  • Hold dedicated advising appointments (frequency and medium determined with Director of Student Services) and provide advising via email.
  • Provide tactical advising on course enrollments and administrative actions to increase enrollment likelihood.
  • Work with student organizations.
  • Provide similar advising to graduate students on academic progress, degree requirements, and major requirements.
  • Collaborate with colleagues on retention initiatives.
  • In consultation with the Department Manager, identify and refer intricate student issues/grievances (grade disputes, personal crises, mental health concerns, DSP concerns, non-admissions to the major) for resolution.
• Curriculum Planning and Enrollment Management (20%)
  • Assume direct responsibility for scheduling campus and departmental classrooms for all undergraduate and graduate lecturers, seminars, laboratories, and discussion sections each term, including responding to CSIR reports.
  • Independently obtain classrooms using judgment and discretion, considering Campus Scheduling Office requirements, past enrollment trends, instructor preferences, equipment/facility needs, and department/campus needs.
  • Work with other departments to set up cross-listed and room-shared courses.
  • Consult with and advise department leadership regarding student and department needs.
  • Project future course planning based on faculty availability (sabbaticals, grants, administrative assignments, courses taught elsewhere) and recommend replacement courses when necessary.
  • Assist with enrollment management: setting course reserve capacities, providing enrollment support for students, responding to undergraduate enrollment email inquiries, and assisting with the Concurrent Enrollment process per departmental policy.
  • Coordinate the weekly colloquium series: secure classroom space, disseminate announcements, and handle administrative tasks to welcome speakers (including coordinating travel and accommodations with speakers' home institutions).
• Programming/Events (15%)
  • Plan and implement complex, high-visibility student events such as Cal Day and job fairs.
  • Plan, design, and provide workshops for students (major information, academic strategies, enrichment programs).
  • Participate in Golden Bear Orientation (GBO) and Golden Bear Advising (GBA) activities and presentations.
  • Develop other student programming to address evolving student population needs.
• Academic Student Employee (ASE) Management (10%)
  • In consultation with the Vice Chair of Instruction and Department Chair, allocate ASE hours to upcoming NE courses.
  • Work with individual instructors to hire qualified teaching assistants, readers, and/or tutors based on allocations in a timely manner.
• Graduate Student Researcher (GSR) Management (10%)
  • Monitor student researchers to ensure proper classification and active status under appropriate classifications.
  • Intervene where needed to ensure timely payment and departmental compliance with relevant labor contracts.
• Miscellaneous (5%)
  • Other duties not detailed in this job description that arise over the academic year; this list is not exhaustive.

Qualifications

• Advanced knowledge of advising and counseling techniques.
• Knowledge of University-specific computer application programs and University/departmental principles and procedures for risk assessment and evaluating risks (or ability to learn).
• Advanced verbal and written communication skills.
• Strong interpersonal skills.
• Multicultural competencies; ability to work with diverse populations.
• Advanced knowledge of complex visa and immigration policies, procedures, and regulatory requirements for international students and scholars.
• Ability in problem identification and reasoning; ability to develop original ideas to solve problems, persuasion, leadership.
• Skills in monitoring/assessing people, processes, or services to make improvements.
• In-depth knowledge of the field's post-degree employment opportunities and practices.
• Skills in project management, social perceptiveness (awareness of others' reactions and understanding why they react as they do).

Education / Training

Bachelor's degree in related area and/or equivalent experience/training.

Pay

Budgeted annual salary range: $76,230.00 to $105,840.00 yearly ($6,352.50 to $8,820.00 monthly). This is a FLSA Exempt, monthly-paid, full-time (40 hours/week) Career position eligible for UC benefits. Salary