Student Service Center Specialist

About the role

Under direct supervision of the Director of the Student Services Center and lead work direction from the Campus Partnership Coordinator, the Student Service Center Specialist Intern performs basic professional student services work. Assignments typically involve providing information and assistance to students by applying established policies, procedures, and guidelines.

The Student Service Center serves as Sacramento State’s centralized hub for student‑facing administrative services, including enrollment, registration, financial aid, and related support. It aims to streamline access to essential resources and provide guidance to students in navigating the administrative, financial, and academic requirements of the university. As a primary point of contact for Enrollment Management customer service, the Center provides general information, support, and referrals to other University departments, including Academic Advising, Financial Aid, the Registrar’s Office, and academic colleges.

This position is responsible for supporting students by responding to common inquiries, assisting with basic transactions, and referring more complex issues to the appropriate home offices. The incumbent should demonstrate a commitment to excellent customer service while working with a diverse student population. Key attributes include attention to detail, clear communication, active listening, and a strong sense of confidentiality when handling student records.

Department website: https://www.csus.edu/student-life/student-service-center/

Responsibilities

• Provide information and assistance to current, prospective, and former students on enrollment, registration, financial aid, and related services
• Serve as a primary point of contact for Enrollment Management customer service
• Respond to common student inquiries and assist with basic transactions
• Refer more complex issues to appropriate home offices (Academic Advising, Financial Aid, Registrar’s Office, academic colleges)
• Apply established policies, procedures, and guidelines to student inquiries
• Maintain confidentiality when handling student records
• Demonstrate excellent customer service with a diverse student population

Requirements

Minimum Qualifications

• Working knowledge of the basic principles of individual and group behavior
• Working knowledge of research and observation techniques for recording, classifying, and interpreting factual information
• Working knowledge of techniques and methods of interviewing
• Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations
• Ability to participate in and contribute to group meetings, conferences and interviews
• Ability to clearly express ideas and recommendations orally
• Ability to write clear and concise reports
• Ability to establish and maintain cooperative working relationships with students, staff and faculty

Experience: None required.

Education: Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration, or a job‑related field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Qualifications

Required Qualifications

• Ability to provide effective student services such as advising, tutoring, counseling, or other related duties in a college setting
• Ability to interact professionally and communicate effectively with a diverse population of students, staff and administrators
• Effective communication skills in‑person, on the phone and via online systems
• Ability to maintain composure and professionalism while providing direct service to students, even in difficult situations
• Demonstrated thorough knowledge of English grammar, spelling, and punctuation
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community

Preferred Qualifications

• Knowledge of Financial Aid federal/state regulations
• Knowledge of Registration and Admissions policies and procedures in the California State University System
• Experience working with students from various ethnic and socioeconomic backgrounds

Pay

Anticipated hiring range: $4,150 per month. CSU classification salary range: $4,150 – $5,076 per month. Salary Grade/Range: 1. FLSA: Non‑Exempt (eligible for overtime compensation).

Schedule

Full‑time, Monday – Friday, 8:00 a.m. – 5:00 p.m.; weekends and evenings as needed. Recruitment type: Temporary (1‑year term).

Conditions of Employment

Satisfactory completion of a background check (including criminal records check) is required before an offer of employment can be made. Employees must reside in the State of California upon date of hire; CSU policy prohibits hiring employees to perform CSU‑related work outside California. Candidate must furnish proof of eligibility to work in the U.S.; Sacramento State is not a sponsoring agency for staff positions (e.g., H‑1B visa).

Application Requirements

Resume and cover letter are required. Failure to upload required documentation may result in disqualification.