Student Safety Analyst - EdTech
Role Overview & Mission
Securly On-CallAs a member of the Securly On-Call team (formerly Securly 24), you are the critical human intelligence that powers our safety mission. Reporting to the Director of Student Safety, you play a vital role in reviewing online activity recognized and “flagged” by Securly’s AI as potentially harmful to students. You will work in tandem with our award-winning technology to perform thorough risk assessments, distinguishing between curiosity and crisis, and executing critical communication protocols to alert school safety teams. This is a high-impact, remote-first role requiring a mission-driven mindset to support student well-being in real-time.
About Securly
Securly is the market leader in AI-powered student wellness and safety solutions, protecting over 20M students across 20,000+ schools worldwide. Our technology has analyzed over 10B activities to help keep students safe, secure, and ready to learn. We operate with the scale of a tech giant and the agility of a startup, combining innovation, data, and compassion to solve real problems.
Impact of the Securly On-Call Team
- Life-Saving Response: Our analysts notify school personnel of extreme risk situations—including potential self-harm, suicide, or violence—within 5 min or less.
- Beyond the AI: You will conduct deep-dive analyses of student activity history to provide schools with the critical context needed for effective, life-saving interventions.
- 24/7 Protection: Safety never sleeps. Our team provides a watchful eye whenever schools need us most, whether during the school day, after hours, or 24/7/365.
- See Your Impact: Watch this Playlist of Analyst Testimonials to hear directly from our team about the profound impact this role has on student lives.
About Securly
Securly is the market leader in AI-powered student wellness and safety solutions, protecting over 20M students across 20,000+ schools worldwide. Our technology has analyzed over 10B activities to help keep students safe, secure, and ready to learn. We operate with the scale of a tech giant and the agility of a startup, combining innovation, data, and compassion to solve real problems.
Key Expectations in First 12 Months
- High-Impact AI Support: Support Securly’s student safety AI suite by accurately reviewing and categorizing potentially harmful online activity.
- Safety Protocol Mastery: Execute complex communication processes with the Student Safety Group to proactively prevent harm and promote student well-being.
- Queue & Metric Excellence: Maintain consistent ownership of the online alert queue, meeting rigorous goals for response time, documentation accuracy, and resolution quality.
Qualifications & Skills
- Applying Domain Expertise: Leverage a background in education, psychology, or law enforcement to accurately distinguish between typical student behavior and high-stakes crisis indicators.
- Executing Under Pressure: Draw upon past crisis intervention or counseling experience to execute immediate, high-pressure communication protocols during extreme-risk incidents.
- Analytical Endurance: Maintain high-level concentration to manage a continuous real-time queue, ensuring all critical alerts are documented and escalated within the required 5 min window.
- Translating Culture: Regularly interpret social media trends and pop culture slang to provide schools with the critical context needed for effective safety interventions.
- Bilingual Intervention: Utilize bilingual proficiency to conduct real-time safety interventions.