Student Resource Specialist I

Responsibilities

• Advises and counsels students on petition eligibility, required documentation, submission procedures, and status updates.
• Prepares student petition dossiers, ensuring all required documentation and signatures are obtained prior to committee review.
• Captures and reviews required medical provider documentation to remove student medical holds; prepares medical hold summaries and dossiers for record.
• Collaborates with other university units/departments to ensure students receive correct guidance and petition decisions are communicated to the appropriate departments for processing.
• Safeguards and archives student petitions, including electronic filing and records management in accordance with university standards.
• Evaluates student situations and provides appropriate guidance; promotes awareness of campus support resources, including academic, wellness, and counseling services, and makes referrals as appropriate.
• Supports the unit at internal and university-wide meetings as needed.
• Performs other duties as assigned.

Requirements

• Bachelor's degree and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Strong customer service experience in higher education, hospitality, healthcare, or general education settings.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Experience with accurate data entry and recordkeeping.
• Proficiency with MS Office 365 suite and PDF document management tools.
• Ability to communicate and coordinate with individuals from varied backgrounds and experiences.

Qualifications

• Team-oriented with a positive and professional attitude.
• Self-motivated and dependable.
• Strong written communication skills.

Skills

Not specified.

Benefits

The anticipated hourly range for this position is $15.66 - $17.86 ($32,703 - $37,300 annually). The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.