Student Records and Systems Coordinator

The University of Pennsylvania, a world-renowned leader in education, research, and innovation, is the largest private employer in Philadelphia. Consistently ranked among the top 10 universities, Penn offers a unique working environment with 12 highly-regarded schools and a beautiful urban campus. Philadelphia provides rich cultural, educational, and recreational opportunities.

About the role

Reporting to the Associate Director, the Student Records and Systems Coordinator supports Penn Abroad's student records administration, data management, and operational activities. This role is a core part of the inbound Exchange at Penn team and collaborates with Penn Abroad program teams to deliver global learning opportunities. Key responsibilities include administering the study abroad application management system, overseeing student records, supporting application and registration processes, generating reports, and ensuring data accuracy across multiple University systems. The position also provides broader administrative support, including front-line communications, reception, purchasing, and office-wide initiatives.

Responsibilities

• Administer Penn Abroad’s study abroad application management system, supporting technology requests, maintaining accurate data, and ensuring adherence to standard practices.
• Provide administrative support for global programs, including processing registration and application materials, transferring information across university systems, and maintaining student records.
• Coordinate reporting and data support for Penn Abroad and partners by generating recurring and ad-hoc reports and preparing enrollment and operational data reports.
• Provide customer service and administrative support, including managing financial processes, purchasing, shared inboxes, and serving as backup for office phones and reception.
• Perform other duties and responsibilities as assigned.

Requirements

• High School diploma/GED and 5 to 7 years of experience, or an equivalent combination of education and experience; Bachelor’s Degree preferred.
• Strong organizational skills and attention to detail.
• Proficiency in working with databases, spreadsheets, and generating reports is strongly preferred.
• Experience studying or interning abroad is strongly preferred.

Benefits

• Health, Life, and Flexible Spending Accounts: Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits, along with flexible spending accounts for eligible health and dependent care expenses.
• Tuition Assistance: Exceptional tuition benefits for you, your spouse, and dependent children at Penn and other institutions.
• Retirement Plans: Generous retirement plans with pre-tax or Roth options and a variety of investment choices through TIAA and Vanguard.
• Time Away from Work: Substantial paid time off for vacations, personal affairs, illness, or family needs.
• Long-Term Care Insurance: Coverage for long-term care services at home, in the community, or in a nursing facility, with no underwriting requirements if applied for at hire.
• Wellness and Work-life Resources: Programs and resources to support health, family, and work-life balance.
• Professional and Personal Development: Access to resources for advancing personal and professional growth.
• University Resources: Access to libraries, athletic facilities, arboretum, art galleries, and cultural/recreational activities, many of which are free for employees and their families.
• Discounts and Special Services: Savings on arts, entertainment, transportation, mortgages, cellular plans, movie tickets, theme parks, and new cars from Ford and General Motors.
• Flexible Work Hours: Creative work options to promote balance between work and personal commitments.
• Penn Home Ownership Services: Forgivable loans for eligible employees buying a home or residing in West Philadelphia.
• Adoption Assistance: Reimbursement for qualified adoption expenses, including travel and court fees, for up to two adoptions per household.

Pay

$21.52 - $25.00 hourly, based on the candidate’s qualifications, experience, skills, and education, aligned with external market data and internal peer benchmarks.

Department: Penn Global
Location: Philadelphia, Pennsylvania