Student Loan Call Center Representative

Essential Duties And Responsibilities

• Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.
• Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.
• Receives predictive telephone dialer system transfers and handles them within required measures.
• Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.
• Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.
• Updates loan status on system of record.
• Participates in work group activities to solve problems or improve processes.

Required Qualifications

• A high school diploma or GED
• One year of office/business, clerical or customer service experience

Preferred Qualifications

• One year of call center experience
• One year of financial industry experience, including student loans, collections and/or banking
• Bilingual in Spanish and English

Pay

The hourly pay for this position is $20.00.

Benefits

• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service, paid time off accrual and commuter subsidy.
• Educational benefits: Tuition reimbursement up to $5,250/year pre-tax for approved programs and student loan payment reimbursement up to $2,400/year.