Student Journey Advisor

Summary of Responsibilities

The Registrar Team desires to help students complete their graduation requirements effectively and efficiently as they prepare to lead lives of eternal impact by fulfilling the Great Commission. The Student Journey Advisor serves alongside the Registrar Team to support students through outreach, communication, advising, and administrative projects. This role helps students stay informed, connected, and on track throughout their Highlands College Journey while serving as a bridge between students and the Registrar Team. With a heart to serve and attention to detail, the Student Journey Advisor contributes to a positive, consistent student experience.

Specific Duties and Responsibilities

• Support student outreach efforts through email, phone, text, and in-person communication.
• Aid students by answering questions, connecting them with resources, and helping them understand the next steps related to their Highlands College journey.
• Assist with student advising, support, follow-up, registration, scheduling, graduation, and other Registrar Team projects that help students successfully navigate their Highlands College journey.
• Help prepare communications, resources, and materials for students and team initiatives.
• Maintain confidentiality and exercise discretion when working with sensitive student information.
• Participate in team meetings, training opportunities, and departmental projects.

Qualifications

• Personal Characteristics: Ability to perform tasks with accuracy, orderliness, and attention to detail; Good communication, interpersonal, organizational, and critical thinking skills; Good leadership and time management skills; Ability to collaborate with students and HC Teammates with diverse backgrounds and perspectives; Ability to handle confidential material judiciously.
• Essential Traits: Love God, Love People, Pursue Excellence, Choose Joy; Desire to learn and follow HC practices and procedures; Passion for biblical higher education.
• Abilities & Skills: Must exemplify a high level of customer service; Education: Current Highlands College student in good standing; Overall GPA of 3.25 preferred; Extent of Public Contact: High; Physical Demands: Moderate exposure to physical risk; Good physical condition is required; Ability to drive between campuses; Ability to lift 50 lbs. without assistance; Ability to stand for long periods of time.