Student IT Support Technician - 33337BR

Join a team providing technical support for end users at the University of Kansas – Lawrence Campus. This position requires a valid driver's license and the ability to lift up to 50 pounds with or without accommodation.

Responsibilities

• 30% – Provide support to campus support staff when requested.
• 20% – Install, upgrade, image, and configure computer hardware and software.
• 20% – Troubleshoot hardware and software issues.
• 10% – Maintain accurate hardware inventory.
• 10% – Provide basic technical support via phone, email, chat, or in person.
• 5% – Create and update support tickets in ticket management system.
• 5% – Perform special projects and other duties as assigned.

Requirements

• Can work a minimum of 12 hours per week during the Monday through Friday, 8 AM to 5 PM schedule.
• During the semester term of the appointment, must be enrolled in no fewer than 6 credit hours. For summer periods, must meet one of the following:
  • Have been enrolled in no less than 6 hours in the past spring semester, or
  • Be pre-enrolled in the upcoming fall semester in no less than 6 hours, or
  • Be enrolled in summer session, or
  • Be admitted to study in the upcoming fall semester.
• Must have a valid driver’s license.
• Must be able to lift up to 50 pounds with or without accommodation.
• Student Hourlies may be undergraduate or graduate students (exceptions for GRA/GTA/GA appointments do not apply).
• Cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
• Not eligible for remote work arrangements unless an exception is approved by unit leadership and HR.

Qualifications

Required

• Experience using or managing Windows, Mac, and/or Linux operating systems.
• Experience troubleshooting computer hardware and software issues.
• Experience working in a customer service-centric environment.
• Excellent communication skills.

Preferred

• Previous professional experience supporting/troubleshooting computer hardware and software.
• Experience using or managing Dell computer hardware.
• Experience using or managing multi-function devices (print/fax/scan).
• Experience using a ticketing system (ServiceNow, Remedy, etc.).
• Experience using a configuration management solution (Microsoft System Center Configuration Manager).
• Experience supporting AV technology in a classroom or event environment.
• Knowledge of LAN/WAN principles and protocols.
• Experience creating technical documentation.
• Availability to work over academic, holiday, and summer breaks.
• Eligible for Federal Work Study.

Pay

$14.00 per hour

Schedule

• Minimum 12 hours per week.
• Monday through Friday, 8 AM to 5 PM.
• Anticipated start date: Monday, August 17, 2026.