Student IT Support Technician - 33101BR

Student IT Support Technician position providing technical support for end users at the Edwards Campus in Overland Park, Kansas. Work location is on-site; schedule is negotiable based on availability outside classes.

About the role

• 30% – Provide support to campus support staff when requested
• 20% – Install, upgrade, image, and configure computer hardware and software
• 20% – Troubleshoot hardware and software issues
• 10% – Maintain accurate hardware inventory
• 10% – Provide basic technical support via phone, email, chat, or in person
• 5% – Create and update support tickets in ticket management system
• 5% – Perform special projects and other duties as assigned

Requirements

• Can work a minimum of 12 hours per week
• Experience using or managing Windows, Mac, and/or Linux operating systems
• Experience troubleshooting computer hardware and software issues
• Experience working in a customer service centric environment
• Excellent communication skills
• During the semester, must be enrolled in no fewer than 6 credit hours. For summer periods, must meet one of the following:
  • Enrolled in no fewer than 6 hours in the past spring semester
  • Pre-enrolled in the upcoming fall semester in no fewer than 6 hours
  • Enrolled in summer session
  • Admitted to study in the upcoming fall semester
• Must be able to lift up to 50 pounds with or without accommodation
• Not eligible for remote work arrangements unless an exception is approved
• Cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position concurrently

Preferred Qualifications

• Previous professional experience supporting/troubleshooting computer hardware and software
• Experience using or managing Dell computer hardware
• Experience using or managing multi-function devices (print/fax/scan)
• Experience using a ticketing system (ServiceNow, Remedy, etc.)
• Experience using a configuration management solution (Microsoft System Center Configuration Manager)
• Experience supporting AV technology in a classroom or event environment
• Knowledge of LAN/WAN principles and protocols
• Experience creating technical documentation
• Availability to work over academic, holiday, and summer breaks
• Eligible for Federal Work Study

Pay

$15.00 per hour

Schedule

Office support hours vary by day between 8:00 AM and 10:30 PM. Anticipated start date is Monday, July 6, 2026.