IT Support Technician

About the role

Desktop Support Technician based in Cary, NC (onsite). Spanish language proficiency is mandatory. The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware, software, operating system, and account‑related issues while delivering an excellent customer experience. This role supports day‑to‑day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering‑specific support in a fast‑paced enterprise environment.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk‑up support, remote sessions, phone, and Microsoft Teams (minimal macOS support).
• Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
• Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards.
• Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.