Student Housing Operations Manager - Retention Bonus Potential

About the role

The primary responsibility of the Housing Operations Manager is the overall management of the operations of a residence hall community. Areas of responsibility include, but are not limited to, fiscal oversight; rent collection and summer revenue; interpretation and enforcement of license policies; license plans development, implementation, and oversight; facility oversight; summer conference housing, and supervision of employees.

Responsibilities

• Provide leadership and program management for a student community of approximately 1000 beds at the University of Massachusetts, Boston.
• Serve as primary contact for the University regarding all aspects of operations and facilities for the community.
• Oversee rent collection and other revenue generation.
• Collaborate with university partner to manage the excess financial aid process for qualified students.
• Manage summer revenue and operations including, not limited to, marketing and contracting summer school licenses and conferences, rent and fee collection, and turn management.
• Coordinate regular opportunities for COCM and Housing and Residence Life to communicate.
• Serve as on-site contact for external agencies such as the owners, auditors, and construction services.
• Oversee annual marketing plan and marketing implementation.
• Provide oversight of the annual licensing process.
• Manage operating and capital budgets. Includes development of annual budget and presentations, tracking and approving expenditures, submitting monthly budget variance explanations, and regular communication with corporate accountant.
• Oversee facility management including an active preventive maintenance program, a responsive maintenance ticket system, and ongoing quality improvement efforts.
• Oversee human resource functions such as payroll, hiring, training and evaluating site staff.
• Oversee communication to residents and their parents/guardians regarding housing community in areas related to COCM responsibility.
• Coordinate annual review of all documents and procedures to remain current regarding legal issues, resident changing needs, and University or ownership requests.
• Oversee annual strategic planning efforts including regular all-staff training programs.
• Oversee management office.
• Serve in the after-hours duty rotation being available for major crisis response unless arranged in advance with supervisor.
• Manage subordinate supervisors who supervise employees in the areas of Maintenance and Operations. Responsible for the overall direction, coordination, and evaluation of these units.

Requirements

• Bachelor’s degree in Business or a related field of study is required.
• Master's degree (M.A. or M.S.) is preferred.
• Five to seven years of experience in Student Housing Operations or Property Management is required.
• Experience working with undergraduate student populations.
• Experience with Summer Conference housing preferred.
• A comprehensive understanding of student development and administrative operations including budgets, personnel, facilities, assignments, accounts payable, and billing.
• Strong interpersonal, communication (oral and written) skills, and computer competency.
• Demonstrated understanding and strong commitment to cultural diversity.
• Experience in an urban/metropolitan University setting.
• Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
• Proficiency with Microsoft Office and student housing management software.
• Ability to operate standard office equipment (e.g., copier, computer, telephone).
• Experience supervising full-time staff.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities in a dynamic environment.
• Ability to lift and/or move up to 35 pounds.
• Ability to work on-campus in the office a minimum of 40 hours per week and actively participate in an after-hours on-call duty rotation, including the ability to respond to the University of Massachusetts - Boston campus within 30 minutes when on call.

Qualifications

• Must possess strong interpersonal, communication (oral and written) skills, and computer competency.
• Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
• Proficiency with Microsoft Office and student housing management software.
• Ability to operate standard office equipment (e.g., copier, computer, telephone).
• Experience supervising full-time staff.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities in a dynamic environment.
• Ability to lift and/or move up to 35 pounds.
• Ability to work on-campus in the office a minimum of 40 hours per week and actively participate in an after-hours on-call duty rotation, including the ability to respond to the University of Massachusetts - Boston campus within 30 minutes when on call.

Skills

• Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
• Proficiency with Microsoft Office and student housing management software.
• Ability to operate standard office equipment (e.g., copier, computer, telephone).
• Experience supervising full-time staff.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities in a dynamic environment.
• Ability to lift and/or move up to 35 pounds.
• Ability to work on-campus in the office a minimum of 40 hours per week and actively participate in an after-hours on-call duty rotation, including the ability to respond to the University of Massachusetts - Boston campus within 30 minutes when on call.

Benefits

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. The selected candidate may be eligible for a retention bonus of up to $10,000.00, payable after the successful completion of 12 months of employment, in accordance with company policy and subject to applicable terms and conditions.

Pay

$95,000.00-$105,000.00 per year and a comprehensive benefits package.

Schedule

In addition to a regular work schedule (shadow University offices), this position requires some night and weekend activities. This position is always available by cell phone unless arrangements are made with a supervisor. The Community Manager must live within a predictable 30 minutes of the residential community.