Student Health Insurance Coordinator - Engemann Student Health Admin - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Essential Duties

• Counsels prospective and current undergraduate and graduate students and parents on Student Health Insurance plans and mandatory service fees.
• Provides critical and general information for all divisions within the health center to inquirers such as student health insurance programs, policies, procedures, requirements, deadlines, etc. by telephone, email, correspondence and in-person.
• Handles student health insurance matters related to coverage, student status, graduation timelines, maximum benefit, out-of-pocket costs, minimum unit/credit requirements and limitations.
• Evaluates and processes waiver requests by confirming eligibility and benefits to confirm university compliance.
• Processes optional enrollments in a timely manner.
• Evaluates student problems and refers students to appropriate student services office for additional counseling, as needed.
• Liaises with other offices on behalf of students to facilitate problem resolution.
• Represents student health insurance plan, fees and services at orientations, marketing, and health promotion events.
• Affords Supervisor support as needed with special projects and other duties assigned.

Required Qualifications

• High school or equivalent
• Combined education/experience of 2 years in a related field
• Comfortable with computers and medical terminology
• Excellent interpersonal, oral, written, and listening skills
• Experience in high-pressure and multi-tasking environment
• Flexible schedule and understanding of highly seasonal environment is essential

Preferred Qualifications

• Bachelor's degree in Business Administration, Business, or Financials field
• Demonstrated excellent interpersonal, oral, written, and listening skills
• Knowledge of HIPAA compliance and various health insurance types
• Ability to quickly learn and adapt to software platforms including EHRs and CRMs