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Jobs · Finance · New Hampshire

Student Financial Services Specialist

Franklin Pierce University · Rindge, NH · 3 wk ago
On-siteFinanceFull-time

About the role

The Student Financial Services Specialist supports the Student Accounts & Bursar office by handling administrative tasks related to student accounts, financial aid, and billing. The position requires excellent customer service skills and proficiency in Microsoft Office.

Responsibilities

  • Provide administrative support in all aspects of student account transactions; post charges; bill payment; posting of financial aid; tracking; file management; cash payments; credit cards and the like.
  • Answer and refer complex questions to senior staff members.
  • Respond to general financial aid and financing questions; schedule appointments.
  • Assist with forms completion, scholarship searches, financing options.
  • Process and reconcile payments received in-office and through electronic payment system.
  • Accept Raven Card payments.
  • Provide information and customer service functions to offices on campus; assist with financial clearance issues.
  • Verify and post Financial Aid batches.
  • Provide assistance to students in third party collections.
  • Provide project support to both billing and financial aid staff.
  • Refund and statement functions as needed.
  • Maintain and input current data on Federal Student Perkins loans for current students via the ECSI Servicing Select System.
  • Responsible for all aspects of Perkins Loan Collections.

Requirements

  • High school diploma is required; financial aid/billing/bursar office experience preferred.
  • Demonstrated written and verbal communication skills and expertise in effective customer service skills.
  • Proficient in Microsoft Office products specifically: Word, Excel, and database management.
  • Effectively use current and new technologies in the office environment.

Qualifications

  • Ability to handle multiple tasks and issues.
  • Aptitude to understand and explain technical information.
  • Confidentiality in handling student financial information.
  • Excellent clerical skills.
  • Good administrative and organizational skills.
  • Basic mathematical skills.
  • Basic bookkeeping/accounting skills.
  • Flexibility in taking on additional responsibilities.
  • Professionalism when interfacing with staff and external organizations.
  • Accept and render constructive criticism professionally.
  • Adherence to Franklin Pierce University policies and procedures.

Benefits

At Franklin Pierce University, we offer a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Highlights include:

  • Paid Time Off (PTO)
  • Paid Holidays
  • Health and Wellness
  • Life Insurance
  • Disability Coverage
  • Retirement Planning
  • Tuition Benefits
  • Additional Perks

Schedule

This is a non-exempt position with hours generally Monday through Friday, 40 hours per week but flexible to meet the department’s needs.

Supervision Received

General supervision is received from the Director of Student Accounts & Bursar.

Expectations

  • Handle multiple tasks and issues.
  • Understand and explain technical information.
  • Preserve confidentiality.
  • Show excellent clerical skills.
  • Show good administrative and organizational skills.
  • Have basic mathematical and bookkeeping/accounting skills.
  • Be flexible in taking on additional responsibilities.
  • Interact professionally with staff and external organizations.
  • Render constructive criticism professionally.
  • Adhere to Franklin Pierce University policies and procedures.

Benefits

At Franklin Pierce University, we take pride in providing a comprehensive and competitive benefits package to support the well-being and security of our valued employees. Here are some highlights of the benefits you can enjoy as part of the Franklin Pierce community:

  • Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.
  • Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay.
  • Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care.
  • Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.
  • Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances.
  • Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment.
  • Tuition Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs.
  • Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, travel discounts, local business discounts, and more!

About FPU

Since its establishment in 1962, Franklin Pierce University has been a catalyst for the academic success and personal growth of numerous undergraduate and graduate students. Rooted in a robust liberal education foundation, we provide majors and programs that cultivate vital professional skills, foster close relationships among students, faculty, and staff, and offer personalized, financially accessible academic opportunities that empower our students to realize their full potential.

Notice of Nondiscrimination

Franklin Pierce University does not discriminate on the basis of sex and prohibits sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment.

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