Student Financial Services Specialist

About the role

The Business Analyst is responsible for analyzing various business processes using professional expertise and departmental policies and procedures. They assist in developing solutions and collaborate with key partners within the Enrollment Management and IT divisions, as well as other areas across the college.

Job Duties/Responsibilities

• Support the student financial information systems.
• Aid in maintaining annual parameters to comply with institutional policies and procedures and federal and state regulations.
• Participate in new year system implementation and daily production schedule.
• Contribute to assessing, improving, and maintaining the operational and technical aspects of processes, focusing on best practices in technology utilization and reducing manual processes.
• Collaborate with functional team leads to assess their needs.
• Collaborate with USNH IT and other functional leads on testing protocols and implementation schedules for system releases, upgrades, and patches.
• Provide in-office support for hardware, software, and network issues.
• Install, maintain, and manage Department of Education software databases and ensure data integrity.
• Maintain the life cycle of all computer hardware and software within the office.
• Complete data analytics and reporting for federal, state, and institutional requests.
• Create custom and maintain current user reports to assist the department with regular and ad-hoc needs.
• Collaborate with the Compliance team and SFS Director in ensuring regulatory compliance and operational efficiency.
• Create documentation and train end users in system features and usage.
• Maintain confidentiality and protect and secure student records, data, and privacy.
• Ensure proper controls are in place when accessing various technological products and services.
• Counsel and advise students and parents on best practices for ensuring privacy and FERPA compliance.
• Adhere and advise on data sharing practices and the permissibility of access to protected data elements and materials.
• Maintain a professional presence and accessibility through active participation and relevant offerings to various community and University associations and departments.
• Represent Student Financial Services at meetings and events.

Qualifications

• Bachelor's degree and two years of experience, or Associate's degree and four years, or combination of education and experience equal to six years.
• Experience in creating SQL code.
• Effective oral and written communication skills.
• Ability to code in PL/SQL, .Net (dot-Net), and Drupal experience helpful.
• Ability to troubleshoot operating system and basic hardware issues.

Skills

• Data analysis and reporting skills.
• Technical proficiency in student financial information systems.
• Collaborative problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.

Benefits

The University of New Hampshire offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. For more information, please refer to the Employee Benefits page.

Pay

The pay range for this position is $23.01 - $38.03 per hour. The actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.