Student Financial Services - Financial Aid Counselor

About the role

The Financial Aid Counselor at D'Youville University serves in a mission-critical role that directly supports student enrollment, retention, persistence, and financial continuity. As a key member of Student Financial Services, this position ensures the efficient movement of financial aid and student account processes that enable students to remain enrolled, financially cleared, and academically focused.

Responsibilities

• Serve as a frontline student support and operational resource, helping students overcome financial barriers that may impact enrollment, retention, registration, or account resolution.
• Advise students and families individually and in group settings on financial aid eligibility, application procedures, award offers, disbursement timelines, account impacts, and repayment responsibilities.
• Review, evaluate, and process financial aid applications, verification documentation, and eligibility requirements with accuracy and efficiency to support timely awarding and account clearance.
• Package and revise financial aid awards (federal, state, institutional, scholarships, and loans) in accordance with regulatory requirements and university policies.
• Conduct entrance and exit loan counseling while educating students on responsible borrowing, loan management, and repayment strategies.
• Interpret and communicate complex federal and state regulations, including Title IV and NYS TAP requirements, in a clear and student-friendly manner.
• Maintain accurate student records within the student information system and assist with reporting, reconciliation, compliance tracking, and operational data management.
• Support critical office workflows and processing cycles that ensure the timely delivery of aid and uninterrupted movement of student financial accounts.
• Identify and resolve discrepancies, eligibility concerns, and processing issues that could delay aid disbursement or student account activity.
• Participate in financial literacy initiatives, orientation programming, outreach activities, and recruitment events that promote student success and informed financial decision-making.
• Collaborate proactively with admissions, registrar, student accounts, academic departments, and enrollment teams to resolve enrollment, billing, and eligibility issues impacting students.
• Contribute to a collaborative, solutions-focused office culture centered on operational excellence, responsiveness, and student success.
• Occasional evening and weekend hours may be required in support of recruitment, orientation, and student service initiatives.

Qualifications

• Education: Bachelor’s degree
• Skills & Abilities:
  • Strong commitment to student service and the ability to support students through complex financial and administrative processes with empathy and professionalism.
  • Excellent interpersonal, counseling, and customer-service skills with the ability to communicate effectively across diverse populations.
  • Strong knowledge of federal and state financial aid programs, FAFSA processing, NYS TAP, and Title IV regulations.
  • Demonstrated ability to manage high-volume processing responsibilities while maintaining accuracy, efficiency, and compliance.
  • Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
  • Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
  • Ability to prioritize competing responsibilities while ensuring critical operational timelines are met.
  • Proficiency with student information systems, Microsoft Office applications, and financial aid processing systems.
  • Strong technical aptitude and ability to learn evolving systems and regulatory requirements.
• Physical & Environmental:
  • Ability to react calmly and effectively in high-pressure or sensitive situations.
  • Ability to manage multiple priorities simultaneously while maintaining professionalism and accuracy.
  • Thorough knowledge of student information systems and related technologies.
  • Extended periods of sitting, standing, walking, stair climbing, and operating office equipment.
  • Frequent keyboard and computer use.
  • Demonstrated commitment to a student-centered philosophy and collaborative service environment.

Preferred Experience

• Hands-on experience conducting verification reviews and evaluating special or unusual circumstance appeals.
• Experience packaging federal, state, institutional, and scholarship aid across undergraduate and graduate populations.
• Familiarity with Return to Title IV (R2T4) calculations and institutional refund or repayment processes.
• Experience administering federal loan programs, including loan origination, counseling, and repayment support workflows.
• Experience working in a high-volume student financial services or enrollment management environment preferred.

About D'Youville University

Shaping the Future of Education at D'Youville University D’Youville University, a nationally ranked private university in Buffalo, New York, is transforming lives through a unique blend of academics and holistic development. Committed to promoting a health mind, body, and spirit, D’Youville empowers individuals to realize their potential, thrive in their careers, and make meaningful contributions to society.

A Dynamic and Purpose-Driven Community Located on Buffalo’s vibrant West Side, just blocks from a bustling downtown, D’Youville University is deeply embedded in an energetic, diverse urban landscape. Under the visionary leadership of President Lorrie Clemo, the university is undergoing an exciting evolution, with innovative initiatives designed to meet societal needs, elevate student experiences, expand career readiness, and solidify our role as a leader in 21st-century education.

A Place for Growth and Innovation D’Youville University offers education across health sciences and business, with a range of degree levels, advanced certificates, accelerated paths, and community-engaged learning experiences. Our dedication to preparing students for successful careers is showcased in our national ranking for social mobility making us the top private university in the City of Buffalo.

Why Work with Us? As a D’Youville University Saint, you’ll be joining a collaborative, innovation-driven community committed to academic excellence, social responsibility, and transformative growth. When you join our team, you’ll have the opportunity to contribute to a university making a real difference—for our students, our community, and our world. Explore the possibilities at dyu.edu.