Student Financial Services Counselor

About the role

Provide comprehensive services and support to students and families in managing their University finances. Engage in activities that enhance recruitment, retention and success of the student body. Administer financial aid and student receivables programs in compliance with applicable Federal, State and institutional laws, regulations, policies and procedures. Develop and oversee activities in support of specialized programs or student cohorts. Assist in the research and review of regulations, polices and process assessments.

Responsibilities

• Provide comprehensive services and support to students and families in managing their University finances.
• Engage in activities that enhance recruitment, retention and success of the student body.
• Administer financial aid and student receivables programs in compliance with applicable Federal, State and institutional laws, regulations, policies and procedures.
• Develop and oversee activities in support of specialized programs or student cohorts.
• Aid in the research and review of regulations, polices and process assessments.

Requirements

• Bachelor's degree and two to four years' experience in providing complex customer service environments required.
• Effective verbal and written communication skills, including the ability to effectively communicate through difficult and emotional interactions with students and parents regarding personal financial challenges, required.
• Ability to develop and deliver presentations to large and small groups, ability to exercise independent judgement, to work independently and as part of a dynamic team in a fast paced environment required.

Qualifications

• Bachelor’s degree and two to four years’ experience in providing complex customer service environments required.
• Effective verbal and written communication skills, including the ability to effectively communicate through difficult and emotional interactions with students and parents regarding personal financial challenges, required.
• Ability to develop and deliver presentations to large and small groups, ability to exercise independent judgement, to work independently and as part of a dynamic team in a fast paced environment required.

Skills

• Experience in higher education, with student information systems, student services, and tax preparation highly desirable.

Benefits

Anticipated Pay Range: $54,000 to $55,000

Pay

Anticipated Pay Range: $54,000 to $55,000

Schedule

Hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy.

Other Information

• Special Conditions: A probationary period may be required.
• This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy.
• Background Check required for this position.
• FLSA Exempt.
• Union Position: Yes, UVMSU.