Student Financial Services Assistant (CL-3)

About The Department/School

The Marist University Office of Student Financial Services is committed to providing affordability options and managing the equitable distribution of student aid funds. The office coordinates student employment both on and off campus, student billing, and financial literacy. We are dedicated to promoting accessibility through personalized service and integrity.

About Marist University

Founded in 1929, Marist is a comprehensive, independent four-year institution whose signature educational approach blends the liberal arts with pre-professional studies and emphasizes experiential learning to enrich classroom instruction. With campuses in Poughkeepsie, N.Y., and Florence, Italy, plus over 70 programs offering a variety of international study, Marist is a portal to the world and is devoted to nurturing a welcoming, inclusive community. Through six schools offering almost 50 majors, Marist cultivates the intellectual growth and well-being of its more than 6,000 undergraduate and graduate students and encourages them to color outside traditional academic lines as they pursue coursework and personal experiences that provide valuable occupational expertise and reflect their individual passions. Marist has been acclaimed a top institution in the nation by U.S. News & World Report, the Wall Street Journal/College Pulse, Princeton Review, and others.

Job Summary

This position performs a wide variety of clerical and technical functions as part of a dynamic team in support of the Office of Student Financial Services.

Minimum Qualifications

• High school graduate
• 3-5 years of progressively responsible secretarial clerical work, or any combination of training, experience and education sufficient to indicate an ability to do the work
• Computer proficiency with Microsoft Office Suite
• Flexible schedule is required

Requisite Skills

• Advanced Reception/Response: Consistently demonstrates ability to independently provide routine and non-routine responses and detailed information from inquiries (telephone, email or in-person). May be asked to broadcast information or answers. Directs visitors as needed.
• Basic Written Communication: Consistently demonstrates ability to generate or update correspondence from templates or samples, utilizing a working knowledge of supported word processing software.
• Intermediate Record and Data Processing: Consistently demonstrates ability to process routine forms and records quickly and accurately, using multiple programs and investigate and resolve problems such as missing or inaccurate data. Consistently demonstrates attention to detail.
• Advanced Interpersonal Communication: Consistently demonstrates high communication skills, and sensitivity to the concerns or interests of others in conveying information. Demonstrates the understanding of information and the use of persuasion tactics to help others identify solutions or possible alternative courses of action.
• Basic Judgement: Consistently demonstrates ability to reference operational procedures within department on routine matters and select suitable response with minimal guidance.
• Basic Organizational Knowledge: Consistently demonstrates working knowledge of immediate work area and department.
• Intermediate Regulatory Knowledge: Consistently demonstrates comprehensive knowledge of laws and government regulations and enforcement systems that apply to department's operation.

Essential Functions

• Serve as a point of contact over the phone, in person and online, for students, parents, faculty, staff and the public. Answer questions as able or refer inquiries to the appropriate person.
• Address routine student/parent inquiries regarding financial aid and billing. Follow up over phone when appropriate.
• Function as a cashier and reconcile cash and check payments.
• Ensure appropriate documentation is received to verify financial aid eligibility; guide students to ensure financial aid requirements are completed accurately and in a timely fashion.
• Maintain and update both electronic and hard-copy student files.
• Schedule office appointments and maintain calendars as applicable.
• Create and update office correspondence as needed.
• Assist with student employment paperwork and ensuring accurate and complete documentation is received.
• Maintain knowledge of state and federal regulations pertinent to position.
• Consistently demonstrate courtesy, tact, professionalism, strong customer service skills, and the ability to handle difficult people.
• Possess intimate knowledge of the entire institution.
• Perform other job-related duties as required.

Pay & Schedule

• Salary/Pay Rate: $19.62/hour – $20.60/hour
• Work Schedule: Monday-Friday 8:30am-5:00pm
• Hours Per Week: 37.5
• Type of Position: Full-time
• Classification: CWA (Full-Time)
• Months Per Year: 12

Required Application Documents

• Resume
• Cover Letter
• Contact Information of 3 Professional References